Manager - Bhilai (Male/Female)

2 days ago


bhilai, India Vinayak Outsourcing Works Full time

Job Description:Key responsibilities:Staff Management: Hire, train, and evaluate service technicians and advisors, assigning tasks and ensuring proper performance levels are met. Customer Service: Address customer concerns, handle complaints, and strive to maintain high customer satisfaction scores. Service Operations: Oversee the daily operations of the service department, including scheduling appointments, managing repair orders, and coordinating vehicle flow. Quality Control: Conduct quality checks on completed repairs to ensure accuracy and adherence to manufacturer standards. Budget Management: Monitor service department budget, including labor costs, parts inventory, and expenses, identifying areas for cost optimization. Financial Reporting: Track key performance indicators (KPIs) like revenue, customer retention, and repair efficiency, providing reports to dealership management. Compliance: Ensure compliance with all relevant automotive industry regulations and safety standards. 



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