Lead - Process Audits

4 days ago


navi mumbai, India Reliance Retail Full time
  • Conceptualize, design and operationalize the internal audit function for the company. Audits would cover critical customer facing processes as well as internal governance related process (supervising store related audits, departmental audits etc.)
  • Lead the audit team of auditors
  • Ensure that the audits are conducted as designed
  • Derive insights from the audits and come up with areas of improvements
  • Drive the improvements by closely interacting with various stakeholders
  • Ensure that organization runs as the agreed SOPs by using audits and continuous improvement tools as levers
  • Supervise the Process Team in terms of ensuring that the organizational processes are streamlined and made customer friendly


Primary KPI

  • SOP Adherence
  • Adherence to quality norms

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