
Receptionist
7 days ago
Company DescriptionNexus Lighting, established in 2014 in Chennai, is a leading LED lighting company and integrated lighting solution provider. Known for our innovation and high-quality products, we offer a wide range of LED luminaires at cost-effective prices.Our team of passionate technical staff and designers, supported by advanced technology, has earned us an excellent reputation among architects and designers. With a commitment to improving quality of life through lighting, Nexus continues to expand its presence in the market.Role & ResponsibilityReceptionist & Experience Centre Coordinator1. Front Office & Client HandlingWarmly welcome and attend to walk-in clients, architects, interior designers, and HNI customers.Maintain professional communication and hospitality standards to ensure every visitor feels valued.Manage visitor appointments, maintain the front desk logbook, and guide clients to the right person/zone in the centre.Answer incoming calls, WhatsApp, and emails promptly and direct them to respective departments.Handle client inquiries about products, services, or appointments.2. Client Experience & Relationship SupportAssist the sales/design team by offering refreshments, brochures, or guiding clients through the showroom experience zones.Note down client feedback and share it with management.Ensure smooth flow of meetings/demonstrations for architects, designers, and project clients.Support in hosting showroom events, seminars, and workshops.3. Facility & Team CoordinationSupervise housekeeping and security staff, assign duties, and ensure cleanliness & security standards are maintained.Monitor upkeep of lighting displays, sample zones, reception area, pantry, washrooms, and meeting rooms.Report any facility maintenance issues (lighting faults, furniture, air-conditioning, etc.) to the admin/management.Maintain inventory of office supplies, refreshments, brochures, and stationery.4. Administration & OperationsMaintain attendance of housekeeping and security staff, ensuring discipline and punctuality.Keep a record of client visits and share daily/weekly reports with management.Support the sales team with basic administrative work (e.g., printing quotations, scheduling follow-ups).Coordinate courier services, mail handling, and external vendor visits.5. Additional Value-Adding Roles (Optional but useful for growth)Assist in social media coordination by capturing client visit moments/events for marketing.Handle basic CRM entry (logging client details, follow-ups, and inquiries into software/Excel).Help in event planning (product launches, client evenings, Saturday activities).Serve as a bridge between management and support staff, ensuring smooth communication.QualificationsProficiency in Receptionist Duties and Clerical SkillsExcellent Customer Service skillsAbility to work independently and in a team environmentBasic computer skills and proficiency in MS OfficeStrong communication & hospitality skillsAbility to multitask and handle HNI clients with patience & professionalism • Leadership skills to guide housekeeping/security staff
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