Helpdesk Specialist

7 days ago

Jamnagar, India beBeeTechnical Full time

Information Technology Service DeskAs a key player in our organization, you will be the primary point of contact for end-users via phone, chat, or self-service tickets. Your expertise will be pivotal in qualifying and opening tickets for remediation of events.Triage tickets to respective teams with precision and follow up on tickets in the queue.Regularly update and close tickets efficiently.Demonstrate exceptional problem-solving skills in managing technically complicated tasks.Showcase your troubleshooting prowess in remote support situations.Necessary Skills:End-user support, OS troubleshooting, basic software troubleshooting (MS office, messengers, outlook).Email flow issues internal & external understanding.Customer relationship skills including email etiquette.Good communication, follow-up, and rotational shift adaptability.Bonus Points:ITIL standards knowledge for infrastructure management.

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