Senior Operations Manager

1 week ago

chennai district, India Beeontrade Full time

This is an amazing opportunity to help scale our US Business as well as drive Beeontrade’s growth globally. You will be joining a team of like-minded, entrepreneurial Account Executives that make up Beeontrade’s growth engine. In this role you will be empowered to make decisions and grow your career. As an Air & Ocean Export Manager (Night Shift, India) your goal is to stabilize export operations while driving new revenue —owning full-cycle files on CargoWise One and building a diversified portfolio of clients. You’ll have the freedom, responsibility, and coaching to achieve that goal. A typical day might include running a discovery call, tightening a handoff checklist, clearing a milestone exception in CargoWise, or sharing best practices in a peer learning session. If you enjoy variety and ownership, this role is for you—no two days are the same. Schedule: Mon–Fri, ~7:00pm–4:00am IST (covers US time) • Location: Chennai India You Will Operations (70%) Take full ownership of export files (Air & Ocean) from booking to delivery in CargoWise One : bookings, SLI/EEI/ AES , HBL/MBL & HAWB/MAWB, VGM/SI, terminal/CFS coordination, drayage/IPI as needed, POD/FIT, close-out & invoicing within 24 hours where applicable. Manage and mentor a two-person night-shift team ; allocate work, QC documentation, ensure on-time milestones, and maintain proactive client updates. Coordinate closely with carriers, airlines, warehouses, customs brokers, and truckers to keep cargo moving efficiently and compliantly (export regs, AES/ACE; TSA/known shipper basics). Act as the escalation point for customer/shipment issues, driving fast, transparent resolutions. Implement and improve SOPs & checklists ; publish a clean night ↔ day handoff (open items, cutoffs, customs status, LFD/D&D risks, billing status). Build/optimize CargoWise workflows, milestones, templates, task queues, and auto-alerts ; maintain data quality, accurate costing, accruals, and invoice precision. Control D&D/storage risk with early-warning triggers and last-free-day tracking; drive measurable reduction. Lead weekly KPI huddles ; run root-cause analysis and corrective actions to eliminate firefighting. Support rate procurement & pricing with the commercial team; produce structured quotes and bids. Help onboard new ops staff by documenting procedures and delivering training. Growth (30%) Proactively consult with prospects/clients to understand supply-chain needs and pains; craft value-add solutions and onboarding plans. Generate pipeline (self-sourced + SDR-generated) through calls, networking, and creative outreach; run discovery, present, and close . Retain and expand revenue within your book; identify upsell/cross-sell lanes and modes. Partner with Global Operations & Client Success to drive outcomes, and help build a repeatable sales & operations playbook for expansion. Maintain a structured approach to pricing and bid delivery in a competitive, continuous-service environment. What Great Looks Like (first 90 days)95%+ on-time milestones in CargoWise for your book

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