L4 - DTA CS COE - Diagnostics & Service Engineering - FUSO

ABOUT USFor internal job postings, you can remove that introduction text belowAt Daimler Buses, we shape the future of mobility around the globe and create real impact together. As the world's leading bus manufacturer, we not only develop and build the best buses, but also advance the entire local public transport and travel sector with intelligent and innovative services. We take responsibility for liveable cities and work to make our vision of sustainable and future-proof mobility a reality. As a subsidiary of Daimler Truck AG, we form a central part of the Daimler Truck global production network. We work for everyone who moves the world - that is our common drive at Daimler Truck.Become part of our global team: You make the difference - YOUMAKEUSAdditional information about entity possible (Daimler Buses, Daimler Truck Financial Services, Own Retail, NAFTA, Fuso etc.)(Focus on tasks/products of the entity) Maximum 2-3 statements6) Main issues and objectives of the position"Scope for all Classic & New FUSO vehicles sold in International marketsLead the CS diagnostic team to ensure launch readiness of entire software and hardware diagnostic tools for the new products and change management for existing models.Managing E2E process for diagnostic solutions such as Authoring, Testing, Release and Market ManagementAdopt new methods & follow standard practices to constantly improve service levels for customersDevelop technologically advanced diagnostic solutions to improve CE/CX (Customer Experience)."7) Company Job locationDaimler India Commercial Vehicles Oragadam, Tamil Nadu, India9) Description of tasksKey task Time (in %1    Diagnostics development and Market Support %"1. Drive the Diagnostics development program for Fuso and Special tool development 2. Ensure the readiness of tools with relevant HW/SW/Interface at the market as per NV launch guidelines3. Responsible for ensuring the distribution of license to the retail network, renewal management and license control4. Ensure CeBID security standards for diagnostic authentication5. Ensure thorough engagement with International markets ( RC's,GD's, MPC), and seamlessly address the market queries and achieve customer satisfaction. 6. Also ensure continues improvement to reduce the customer concerns thru FAQ's, trainings and improved content development. "2    Cost Excellence %"Reduce Complexity / Cost of ownership for GDs on diagnostic hardware & software.Also acheive cost neutral diagnostic function by optimising development cost & increasing licence revenues."3    Service Engineering and Special tools %"Based on service checks inputs during the project phase, conceptualize the special tool to resolve the serviceability issueEnsure defined special tools are affordable, easy to use and provide impact on reduced labour hours for the repair operationsEnsure all the FRM codes are updated in FUSO ASCENT and FALCON systems"4    Team / Personnel Management %"1) Lead, motivate and develop allocated employees by target agreement and performance evaluations2) Ensure target-oriented internal communication and task related qualification.3) Ensure the achievement of the agreed targets by adequate control and support.4) Select new staffs and promote talents according to the agreed procedures."5    Compliance and Integrity %     Ensure a sustainable Environment of Compliance and Integrity in area of responsibility10) Communicative relations With whom? Objective? Frequency? Always Frequently Occasionally    1)    Director Customer Services Truck Asia Participation in project meeting X2)    Senior Manager DTA CS Centre of Excellence Project project progress update and review X3)    Project representatives of line functions Sharing inputs from Cus and ensure launch readiness X4)    Customer services Counter part from MFTBC / DICV Project project progress update and review X5) Number of directly assigned staff Total number of assigned staff13) Budget/Cost-Responsibility Power of authority7) Qualification・EducationEquivalent or higher than university level with knowledge for mechanical, Mechatronics or electronics engineering・ExperienceWorking experience in automotive industry with strong experience in CS Value chain functions esp Aftermarket Diagnostics development area・Specific knowledge"Basic mechanical knowledge. Good verbal and written communication skills.Solid knowledge of MS Suite (Excel, PowerPoint). English Language is required. Japanese Language will be added advantage"