Digital Transformation Leader

2 weeks ago

bharatpur, India beBeeCustomerSuccess Full time

Transform Your Career with Our Exciting Opportunity for a Customer Success Lead Role Our team is building an ecosystem of digital products and services that power everyday life across the Middle East. As we continue to drive growth, we need a talented individual to fill this critical role. Job Description: Customer Facing Channel Optimization Specialist: Leverage data to identify key opportunities in specific domains such as productivity, retention, experience, and propose suitable AI tools with measurable impact.Conceptualize and implement AI-powered workflows with an objective to reduce contact rate, reduce handling time, and analyze customer sentiment for a tailored resolution.Cross-collaborate with different teams mainly technology, product, data engineering, business, commercial, and consolidate consumer insights into systems for decision-making.Develop and implement Co-pilot for chat and inbound support leveraging insights from customer sentiments, pain points, customer profile knowledge base to craft instantaneous unique responses specifically tailored to solve customer's concerns.Upskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretation.Partner with L&D and create relevant courses and playbooks.Design a feedback loop between engineering, CS, and product teams to continuously evolve capabilities.Define and track key success metrics such as CSAT, Contact Deflection, AI Adoption, and Resolution Rates.Turn success into stories how AI helped business in streamlining support and its cost impact. Requirements: Excellent analytical and problem-solving skills.Proven ability to work effectively in a collaborative environment.Strong communication and interpersonal skills.Ability to adapt quickly to changing priorities and deadlines.Familiarity with AI-powered workflows and their application in customer-facing channels.Experience in working with cross-functional teams.Ability to lead and motivate a team to achieve desired outcomes.Strong technical skills, particularly in areas related to AI and data analysis.Proficiency in Microsoft Office and Google Suite.English language proficiency (written and verbal). What We Offer: At our organization, we offer a dynamic and supportive work environment, opportunities for professional growth and development, competitive compensation packages, and a range of benefits that promote work-life balance.We Are Looking For Someone Who Is: A proactive and results-driven individual with a passion for AI and customer success. If you are a strategic thinker with excellent leadership skills and a talent for driving innovation, we would love to hear from you

  • Digital Transformation Leader

    4 days ago

    bharatpur, India beBeeDigital Full time

    Job OverviewWe are seeking a dynamic Digital Adoption Platform (DAP) Consulting Manager to lead our Training as a Service (TaaS) consulting team.This role requires exceptional leadership skills, strategic thinking, and the ability to drive business growth through digital transformation.Key Responsibilities:Lead cross-functional teams to deliver high-impact...

  • Digital Transformation Specialist

    2 weeks ago

    bharatpur, India beBeeMachineLearning Full time

    About Our CompanyWe're a global leader in digital transformation. Our AI-driven platforms and expert teams empower clients to identify risks, improve efficiency, and make informed decisions.Expertise in AI and machine learningEmpowering clients through digital transformationWe offer:A dynamic work environmentOpportunities for professional growth and...

  • Digital Transformation Strategist

    2 weeks ago

    bharatpur, India beBeeTransformation Full time

    Job DescriptionAs a Digital Transformation Specialist, you will be responsible for translating business or client requirements into scalable and secure architectures. You will own the benefits lifecycle, aligning initiatives with company visions and measurable outcomes.Key Responsibilities:Translate business or client requirements into actionable...

  • Digital Transformation Professional

    1 week ago

    bharatpur, India beBeeTransformation Full time

    Digital Transformation LeadHiring for a seasoned Sourcing & Procurement professional to spearhead digital transformation initiatives.Work Location: Flexible arrangements for remote work possible, with regular on-site meetings in Bangalore & Pune.Immediate Joiners Preferred but open to negotiable notice periods.We seek an expert who can implement procurement...

  • Digital Transformation Executive

    1 week ago

    bharatpur, India beBeeDelivery Full time

    Project Delivery LeadThe Project Delivery Lead plays a pivotal role in ensuring the successful delivery of digital transformation programs built on our platform.This role manages end-to-end implementation of solutions for global clients in asset-intensive industries such as Oil & Gas, Chemicals, Manufacturing, and Utilities.Lead project initiation, planning,...

  • Digital Transformation Specialist

    4 days ago

    bharatpur, India beBeeDeveloper Full time

    About Our Digital Transformation ServicesWe specialize in driving business innovation through cutting-edge solutions that enhance efficiency, growth, and customer satisfaction.Our team of experts provides scalable, secure, and customized software development, cloud computing, data analytics, and IT consulting services to organizations across various...

  • Transformational Project Leader

    1 week ago

    bharatpur, India beBeeProjectLeader Full time

    Project Leadership RoleA dynamic and organized leader is required to drive the execution and delivery of multiple projects from start to finish.This role demands a high level of technical accuracy, creativity, and strategic thinking to ensure successful project outcomes. The ideal candidate will be responsible for:Driving project execution and delivery...

  • Strategic Digital Transformation Expert

    4 days ago

    bharatpur, India beBeeDigitalTransformation Full time

    Job OpportunityWe seek a seasoned expert to drive digital transformation initiatives in power, water, or gas utilities. This individual will collaborate with cross-functional teams to develop industry-aligned solutions for global clients.The ideal candidate will bring deep knowledge of utility operations, including customer experience, meter-to-cash, field...

  • AI Transformation Leader

    2 weeks ago

    bharatpur, India beBeeImplementation Full time

    Job Title: AI Implementation ManagerAbout This RoleThis is a challenging and rewarding opportunity to lead the implementation of AI solutions for our clients. As an AI Implementation Manager, you will be responsible for ensuring that our technical delivery meets the highest standards of quality and precision.You will work closely with cross-functional teams,...

  • Digital Transformation Expert

    2 weeks ago

    bharatpur, India beBeeDigital Full time

    Microsoft Teams Room ProfessionalCultivate your career with our organization and be part of shaping the future in digital transformation.As a key member of our team, you will oversee Microsoft Teams Rooms (MTR) platforms to ensure seamless performance and security compliance.Analyze data trends and collaborate with IT teams to identify areas for improvement...