Mega Walk-in HCLTech Banking

1 week ago


tamil nadu, India HCLTech Full time

Mega Walk-in HCLTech Banking & Finance 26th and 27th September 2025


HCL Walk-In Drive – International Voice Process in Banking Sector.

Date: 26th and 27th September 2025

Time: 11:00 AM – 3:00 PM

Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076

Contact HR - Sanjay, Judith.


Designation: Associate

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 1 to 3 Yrs in International Voice process.


Mandatory qualifications:

Excellent communication skills are both verbal and written Mandatory.

A problem-solving mind-set.

The ability to multitask, Able to work well as an individual and as part of a team.


Responsibilities

  • Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs
  • Responding to queries regarding our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations


Designation : Senior Team Lead

Job Summary:

We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.


Key Responsibilities:

1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.

2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.

3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.

4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.

5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.

6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.


Requirements:

1. Education: Bachelor's degree in any discipline.

2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment

3. Skills:

- Strong leadership and team management skills.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced environment and handle multiple priorities.

- Familiarity with quality management systems and processes.

4. Language Skills: Proficiency in English language (speaking, reading, and writing).


NOTE: Kindly carry your past employment documents along with your CV



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