Accounts Receivable
2 months ago
India – Hyderabad |Accounts Receivables – Collections Specialist
About us:
MetrixLab is a fast-growing global market research and insights company that’s challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking, and packaging to e-commerce optimization, MetrixLab’s range of solution suites adapts to fit all types of budgets, timelines and business needs.
Active in more than 90 countries, MetrixLab is a proud partner to more than half of the world’s top 100 brands and part of Toluna.
Objective of the role:
As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments and work closely with other departments (Billing Team, CM/ OM Team, Sales Teams) related disputed receivables/ unpaid- overdue invoices. In addition, completing of tasks assigned by reporting Manager.
Job description:
- Sending Statement of accounts email to clients at beginning of every month on all open receivables.
- Monitor all customer service calls and ensure completion within required timeframe and ensure compliance to all policies and procedures.
- Monitor and Follow-up with clients on overdue accounts on daily basis by call or email.
- Respond to client account queries in a timely and professional manner.
- Work on dispute management, with clients as well as internal stake holders like Billing Team, Sales Team, OM/ CM Team, Projects Team, etc. and resolve payment issues.
- Identify outstanding account receivables and ensure timely follow-ups with client and internal Sales in parallel.
- Investigate historical data for debts and bills to understand customers payment behavior.
- Take follow-up actions on aged receivables to encourage timely payments.
- Coordinate with all team members to resolve all cash application issues and identify root causes for non-payment.
- Manage all communication for all overdue accounts and investigate all customer complaints and resolve all issues.
- Keeps detailed notes and records of all communications and actions.
- Prepare and present reports on collection activities, cash flow forecast, overdue analysis.
Qualifications-
- Bachelor’s Degree in Accounting, Business or Finance/ M.B.A/ M.Com
- Minimum 3 years and above related professional experience in Accounts Receivables/ Credit Control/ Collections Specialist process.
- General knowledge of accounting principles – required.
- Experience in financial systems (knowledge of SAPbyD is nice to have), Familiarity with excel.
Additional Information:
- Proven experience as Accounts Receivables/ Credit Control/ Collections Specialist process.
- Adherence to laws and best practices regarding dealing with customers and data
- Good communication skills both written & oral as this is client facing role.
- ERP like SAPbyD experience is preferable.
- High degree of attention to detail and trustworthiness
- Ability to adapt quickly and demonstrate flexibility.
- Able to work independently, Ability to be productive without oversight.
- Strong team player
- Good analytical and problem-solving skills
- Focus on achieving results and continuous improvement.
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