Healthcare Liaison

The primary objective of this position is to ensure seamless communication between patients and healthcare providers. This involves handling incoming calls with professionalism, accurately documenting interactions, and adhering to established triage protocols.Key responsibilities include assessing caller needs, escalating urgent issues, managing appointment scheduling, reviewing patient charts, and communicating effectively with healthcare professionals.This role requires a minimum of 2–3 years of experience in front desk medical assistance or virtual medical assistance, preferably with a medical background. Essential skills include excellent English communication, strong proficiency in EHR navigation, ability to multitask, prioritize, and manage high call volumes.In addition to technical requirements, this position demands a reliable internet connection and a quiet remote workspace for optimal productivity.