Senior Full Stack ServiceNow Developer

18 hours ago

mangalore, India beBeeSkill Full time

Senior ServiceNow Developer PositionWe are seeking an experienced and skilled Full Stack ServiceNow Developer with expertise in Knowledge Management (KM), Problem Management (OOB), and ServiceNow Agentic AI. The ideal candidate will drive the implementation and optimization of ServiceNow's out-of-the-box capabilities while leveraging AI-driven automation and generative experiences to transform how knowledge and problem-solving are delivered across the enterprise.Key Responsibilities:Implement and configure the ServiceNow Knowledge Centered Service (KCS) portal with AI-driven recommendations and natural language search.Enable seamless experiences for Employees, Fulfillers, and AI-powered Virtual Agents.Knowledge Base (KB) Quality Improvement:Curate, restructure, and enhance KB articles to support human users and Agentic AI use cases.Apply structured taxonomy, tagging, and metadata to enable contextual AI search and generative responses.Problem Management (OOB):Configure and optimize ServiceNow's OOB Problem Management module to drive faster root cause analysis and prevention.Integrate with Incident, Change, and Knowledge Management to ensure a closed-loop problem resolution cycle.ServiceNow Agentic AI:Agent Enablement:Configure, train, and optimize ServiceNow Agentic AI agents to support self-service, case deflection, and guided resolution.Generative AI Integration:Develop use cases leveraging ServiceNow's Now Assist, GenAI, and LLM-powered search for improved knowledge retrieval.Technical Expertise:Strong hands-on development experience in ServiceNow (Glide scripting, UI actions, client/server scripts, Service Portal, Flow Designer, IntegrationHub).Full stack proficiency in JavaScript, AngularJS, HTML, CSS, and REST API development.Knowledge & Problem Management:Strong knowledge of ITIL v4 practices, particularly Knowledge Management, Problem Management, and continual improvement.Ai & Automation:Familiarity with Large Language Models (LLMs), AI-driven workflows, and knowledge-centric AI use cases.Certifications:ServiceNow CSA (Certified System Administrator) – required.Desired OutcomesImproved knowledge management process driven by AI-powered insights.Enhanced problem resolution efficiency through AI-driven automation.Successful integration of ServiceNow Agentic AI to deliver conversational self-service and guided resolution.

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