Web and Mobile Application Support Specialist

10 hours ago


anand, India beBeeTechnical Full time

Job Title: Technical Support Engineer for a Web/Mobile ApplicationYou will collaborate with the Client Success team to provide Tier-2 support for software issues and work closely with Engineering to troubleshoot and resolve them.Support internal and external users, including customer service teams and clients/partnersCommunicate feedback and inputs to the development teamAssist QA lead with quality assurance activitiesTroubleshoot technical issues with minimal support from the development teamIdentify and solve problems quickly for customersOffer workarounds when fixes are delayedProvide timely and accurate customer feedbackFollow up with clients to ensure issues are resolvedSupport new application roll-outs and document proceduresManage multiple cases simultaneouslyEvaluate new releases and suggest solutions for smooth operational processesRequirements:Bachelor's degree in computer science or information technology requiredUS hours (9 am - 6 pm central time)3-5 years of experience in tech support for web-based business applicationsProficiency in Linux, Java, JavaScript, MySQL, and AWSStrong debugging skills, knowledge of JSON, REST APIs, database queries, and logsExperience with remote desktop apps, help desk software, ticket management tools, and communication appsWe offer a dynamic work environment with opportunities for growth and professional development. If you have a passion for problem-solving and excellent communication skills, we encourage you to apply.



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