Advanced Desktop Technical Solutions Specialist

2 weeks ago

Aurangābad, India beBeeDesktopSupport Full time

Job Title: Desktop Support EngineerAbout the Role:We are seeking an experienced Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing expert-level technical support to end-users, addressing their technical concerns and training them on best practices.About You:To succeed in this role, you should have a strong background in Windows desktop engineering or a related field. You should also possess excellent problem-solving skills with a focus on root cause analysis and resolution.Key Responsibilities:Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.DEX Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.Automation: Develop and implement automation scripts to streamline desktop management tasks.Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.Required Skills and Qualifications:Experience: 7-10 years of experience in Windows desktop engineering or a related field.Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.DEX Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging.Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.Automation: Experience with scripting languages such as PowerShell for automation.Communication: Strong verbal and written communication skills.Nice-to-Have Skills:Certification: Relevant certifications in Windows desktop engineering or a related field.About Us:We offer a dynamic work environment and opportunities for growth and development. If you are passionate about delivering exceptional technical support and have a strong desire to learn and grow, we encourage you to apply.],

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