Senior Program Manager

Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yoursPosition SummaryEnd to end program management encompassing – project planning, day to day delivery management, resource management, risk and issue management, getting acceptance and approval by clients for project deliverablesClearly understand and document customer requirements and integration points.Deliver project scope successfully with high quality, within approved timelines and budgetSupport project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costsManage all day-to-day administrative activities of a given project from inception to closure such as reviewing timesheets, analyze plan versus actual figuresAccurate submission of forecasts, resource utilization, and achievement of planned project profitabilityComply with organization requirements on quality, metrics submission, automation in project delivery, etcStakeholder management, maintain regular communication with both the customer including weekly and monthly reports and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations)Identify relevant delivery best practices and imbibe the same in projects Achieve customer satisfaction through successful deployments of new solutionsParticipate and lead initiatives beyond project deliveryCompile customer requests and deployment issues, to provide a feedback channel into our core products.Work with third-party subcontractors and technology partners as requiredAct as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practiceManage weekly resource planning and financial forecast updatesProactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobe's Digital Marketing platform to fulfill those needs.Support sales activities – eg: identifying new leads and opportunities, deal /solution reviews, preparing proposal, What you need to succeedYou will have a technical degree in a professional services' related field as well as working experience in a professional services/consulting environment of an enterprise software company or consultancyKnowledge of online or offline direct marketing functions is an asset, though not required. You will be comfortable responding to the varying demands of working for a dynamic, international companyYou are a self-motivated individual, with well-developed inter-personal & communication skills and a strong desire to succeedAble to motivate other project team members, even under high pressure       Required Skills15+ year of technology/service delivery experience with a proven track in program managing and delivering digital transformation programs involving enterprise-based applications built using leading COTS platforms like IBM, SFDC, SAP, Microsoft, etc .Experience of delivering digital transformation programs using Adobe solutions (Adobe Experience Cloud products) will be a plus.Experience in Agile Scrum based delivery of engagementsHigh attention to detail, thoroughness, Innovative thinkerBachelor's degree or equivalent, preferably in Computer Science or similar disciplineExcellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assistStrong conflict resolution skills, superb organizational skills to be able to coordinate complicated projects.Professional demeanor, ability to interact with and lead diverse teams throughout Adobe and communicate with client project managers, directors, and CXOsExceptional team building and team management skills, with proven experience managing virtual (including near- and off-shore) teams in an international environmentProven technical ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problemsSolid Understanding of custom software development processesSolid understanding of one of the following: Web Content management solutions and processes, Online Analytics solutions, Digital Marketing Campaign solutionsWillingness to travel (50% or more) Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practicesExperience with creating proposals and presenting offers in response to RFPs and/or RFIsPrior experience in traditional business consulting would be an assetOutstanding verbal and written communication skills Usage of AI/GenAI/Agentic AI in program management activitiesAdobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email  or call