Loyalty Solution Architect

Role SummaryThe Loyalty Solution Architect will be responsible for designing scalable, secure, and customer-centric loyalty platforms for enterprise clients across travel, hospitality, retail, and financial services. The role requires deep expertise in cloud-native architectures, API-led integrations, microservices, customer identity, and enterprise-grade solution design. The architect will collaborate with product, engineering, CRM, and business teams to modernize loyalty ecosystems, integrate third-party platforms, and deliver seamless omnichannel customer experiences.This position is ideal for a seasoned Enterprise Architect with strong AWS architecture experience, multi-market deployment exposure, and hands-on delivery of modular customer engagement solutions.Key ResponsibilitiesLoyalty Platform Architecture & DesignLead the end-to-end architecture of loyalty platforms, including customer engagement flows, points engine, tier management, rewards catalog, and partner integrations.Design scalable microservices architectures, API gateways, and cloud-native components using AWS/Azure.Build high-level and detailed solution blueprints, including component diagrams, data flows, and integration patterns.Customer Identity & Access ArchitectureArchitect secure authentication and authorization solutions using AWS Cognito, IAM, WAF, and API Gateway.Implement SSO, MFA, identity federation, and secure token management for loyalty customers.Integration & Product EcosystemIntegrate loyalty systems with CRM (Salesforce), CMS (WordPress/Sitecore), payment gateways, marketing systems, and enterprise core systems.Apply API-first, event-driven, and service-oriented patterns for integrating customer platforms and partner ecosystems.Digital Transformation & ModernisationModernise legacy or monolithic loyalty applications into microservices and serverless architectures using AWS Lambda, DynamoDB, SQS, SNS, CloudFormation, and Node.js.Enable omnichannel digital experiences that improve member engagement, retention, and personalisation.Stakeholder Management & ConsultingCollaborate with business teams across travel, banking, retail, fitness, and insurance.Participate in RFI, RFP, RPQ, and SOW processes and provide architectural guidance in pre-sales cycles.Act as a trusted advisor to clients during multi-market deployments and digital transformation initiatives.Security, Compliance & PerformanceEnsure adherence to enterprise security practices, scalability guidelines, and compliance standards.Design solutions with high availability, disaster recovery, and performance optimisation in mind.Required Skills & ExperienceTechnical ExpertiseStrong hands-on experience with AWS services including API Gateway, Cognito, Lambda, DynamoDB, SNS/SQS, Route53, WAF, CloudFormation, and VPC.Experience with Azure components such as Azure Sentinel (SIEM, SOAR) for monitoring and security operations.Proficiency in designing microservices, serverless systems, and enterprise modular architectures.Working knowledge of CRM (Salesforce), CMS (Sitecore/WordPress), API orchestration (Mulesoft), and CI/CD practices.Domain ExperienceExperience across travel & hospitality, banking & financial services, fitness and membership platforms, insurance, and retail.Understanding of Open Banking, club/fitness membership systems, and large-scale customer ecosystems.Core Architecture SkillsSolution blueprinting, technical design, reference architecture creation, and technology selection.Expertise in data privacy, identity management, and secure customer experience architectures.Strong understanding of Agile/SAFe delivery.Soft SkillsExcellent communication and consulting skills.Ability to work independently or lead architectural streams.Strong stakeholder management and problem-solving capabilities.Proactive mindset with the ability to simplify technical concepts.