Integrate Complex Systems Specialist

17 hours ago

delhi, India beBeeIntegration Full time

Technical Integration SpecialistJob Overview:We are seeking a highly skilled Technical Integration Specialist to lead customer onboarding and technical integration for our SaaS platform. As part of this role, you will be responsible for configuring and supporting REST API and webhook-based integrations while working closely with customers throughout their onboarding journey.Own end-to-end onboarding projects from kickoff to go-live, ensuring timelines, scope, and expectations are met.Understand client business processes, gather integration requirements, and translate them into clear technical configurations.Configure and test integrations using REST APIs, webhooks, and iPaaS/automation tools (e.g., Postman, Workato, Boomi, Zapier, Make).Read and interpret API documentation, set up endpoints, handle authentication flows (API keys, OAuth, etc.), and validate JSON payloads.Troubleshoot integration issues, analyze logs and error responses, and coordinate fixes with Product/Engineering when needed.Run implementation status calls, share regular updates with customers, and manage risks or blockers proactively.Deliver training sessions and walkthroughs for customer admins/end users and create light documentation or checklists.Provide a smooth handover to Customer Success / Support after go-live, ensuring all configuration and runbook details are documented.3–5 years of experience in client-facing roles such as Implementation Consultant, Onboarding Specialist, Integration Specialist, or Technical Customer Success, preferably in a SaaS environment.Strong hands-on experience with REST APIs and webhooks, including understanding of HTTP methods, status codes, headers, authentication, and JSON.Practical experience using tools like Postman (or similar API clients) to test and debug endpoints.Exposure to at least one iPaaS / automation platform such as Workato, Boomi, Zapier, Make, or similar.Solid troubleshooting and analytical skills, especially around integrations and data flows between multiple systems.Excellent written and verbal communication skills; able to explain technical concepts to non-technical stakeholders.Strong project management and prioritization abilities to run multiple implementations in parallel.Experience with CRM, ERP, or marketing tools (e.g., Salesforce, HubSpot, NetSuite, or similar).Background working with JSON/CSV data, basic scripting, or SQL for debugging and validation.Prior experience in API / integration consulting or working with B2B SaaS products.At our organization, we value integrity, trust, respect, and collaboration. Our culture thrives on flexibility, quick learning, and an achiever mindset. We empower every individual to excel and grow both personally and professionally. We prioritize your well-being and provide an ecosystem where you can make a real impact.

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