Senior Product Designer

ANSR is hiring for one of its clients.

About American Airlines:

To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.

American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Why you will love this job:

This job is a member of the User Experience (UX) and Digital Customer Experience team within the Information Technology Division.

Work across UX disciplines to take large, complex applications and transform them into simple, intuitive experiences. Conceptualizes, prototypes, presents and delivers a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mockups).

What you will do:

• Works with a cross-functional team using agile methodology to define user stories and UX deliverables
• Influences design and product / owner decisions based on UX best practices, design principles and research Collaborates with developers to find the most effective, expedient and efficient way to implement solutions
• Collects, analyzes, presents and actions feedback and manage changes to deliverables
• Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)
• Designs the visual style, interface and interaction flow of applications and experiences Develops conceptual diagrams, wireframes, visual mockups and prototypes
• Develops and maintains detailed specifications and design patterns
• Gathers and translates rules and assets into UX systems, programs and enterprise solutions
• Prepares, manages, updates and distributes UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
• Advocates for the user and collaborate with business owners to develop features and flows that align with the user’s needs
• Creates research strategies based on project KPIs and develops usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Uses research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
• Designs, recruits / schedules and moderates' usability studies and user interviews
• Provides timely status reporting (including work left to do, issues, risks) on all projects
• Manages all communications necessary to get the project done including negotiating with key stakeholders

All you will need for success:

Minimum Qualifications- Education & Prior Job Experience:

• Bachelor’s degree in human computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
• 2 years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Preferred Qualifications- Education & Prior Job Experience:

• Master’s degree in human computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Skills, Licenses & Certifications:

• Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
• Experience working closely with developers from inception through implementation in an agile environment
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• In-depth understanding of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
• Experience rapidly iterating designs