Network Engineer

Engineer 1– Infrastructure Support - Network Band:6B J.C. Penney Service India, Bangalore, India Engineer 1 – Infrastructure Support & operations Network - will report to support & operations Senior Manager and will be part of the team that is responsible for providing support for our core infrastructure components.   This entails: (1) Network Operations & support and configuration changes. (2) Partnering with a global team  (3) Preventive measures through regular health checks  (4) monitor the daily operational tasks to ensure MTTR as per the SLA. Critical Primary Responsibilities: Support and troubleshooting of the company's network infrastructure and services, including Cisco switches, routers, LAN/WAN, firewalls, Meraki Wireless Network. • Manage & supervise Store refresh & JCP landscape operational and project task to ensure to meet the project timelines as per the SLA and perform random check post & pre migration of store Network. Managing resolution of problems and escalating as appropriate. Communicate problems or issues in a timely manager. • Manage strong relationship with global team and look for any opportunity which can be enabled' • Ensure the physical health checks for Stores, and JCP landscape, define opportunity & gaps in Network and Focus efforts on automation wherever applicable. • Identifies faults, raises trouble tickets and provides resolution of complex problem requests. Escalate, if necessary, ensure all PBI are tracked on regular basis and work towards closer' • Drives the technical knowledge and ownership for L1 associates. • Participates in rotational on-call duties to respond to escalated after-hours requests and deployments Critical Skills & Experiences: • Minimum 3 Years of Experience supporting a variety of routing and switching technologies. • Strong knowledge & troubleshooting skills on Cisco switches, Routers, firewalls (Checkpoint & Cisco ASA), Meraki Wireless and Network Migration from traditional network to Meraki is an added advantage. • Knowledge of commonly used network concepts, protocols and topologies. • Knowledge of LAN/WAN architecture and associated protocols, such as TCP/IP, DNS, DHCP and HTTP/S. • Good understanding of networking – routing, subnets, TCP, IP, Wireless and VLANs. Engineer 2– Infrastructure Support - Network Band:6B  J.C. Penney Service India, Bangalore, India Engineer 2 – Infrastructure Support & Operations Network - will report to support & operations Senior Manager and will be part of the team that is responsible for providing support for our core infrastructure components.   This entails:  (1) Network Operations & support and configuration changes.   (2) Partnering with a global team  (3) Preventive measures through regular health checks  (4) monitor the daily operational tasks to ensure MTTR as per the SLA. Critical Primary Responsibilities: Support and troubleshooting of the company's network infrastructure and services, including Cisco switches, routers, LAN/WAN, firewalls, Meraki Wireless Network. • Manage & supervise Store refresh & JCP landscape operational and project task to ensure to meet the project timelines as per the SLA and perform random check post & pre migration of store Network. Managing resolution of problems and escalating as appropriate. Communicate problems or issues in a timely manager. • Manage strong relationships with global teams and look for any opportunity which can be enabled. • Ensure the physical health checks for Stores, and JCP landscape, define opportunity & gaps in Network and Focus efforts on automation wherever applicable. • Identifies faults, raises trouble tickets and provides resolution of complex problem requests.  Escalate, if necessary, ensure all PBI are tracked on a regular basis and work towards closer. • Drives the technical knowledge and ownership for L1 associates. • Participates in rotational on-call duties to respond to escalated after-hours requests and deployments Critical Skills & Experiences: • 4+ Years of Experience supporting variety of routing and switching technologies • Strong knowledge & troubleshooting skills on Cisco switches, Routers, firewalls (Checkpoint & Cisco ASA), Meraki Wireless and Network Migration from traditional network to Meraki is an added advantage. • Knowledge of commonly used network concepts, protocols and topologies • Knowledge of LAN/WAN architecture and associated protocols, such as TCP/IP, DNS, DHCP and HTTP/S. • Good understanding of networking – routing, subnets, TCP, IP, Wireless and VLANs