Client Service Associate

2 days ago

gurugram, India AuthBridge Full time

Role & responsibilitiesResponsible to manage end-to-end client queries and ensuring resolution.Response to Client Emails in defined timelinesShould adhere to the SLA and comply as per the defined process and client expectations.Assist with solving challenging client requests or issues and provide suggestions.Escalate as needed as per the escalation matrix.Freshdesk Ticketing tool experience required.Handle inbound and outbound (need based) client calls and provide support in getting resolutionPreferred candidate profileMinimum GraduateExcellent verbal and written communication skillsGood MS Power-Point and MS-Excel skillsNetworking & Building RelationshipsTime management and organizational skillsStrong analytical and problem-solvingDeadline-driven and initiative-taking individualAbility to maintain a calm composure in stressful situations.Ability to work independently and collaboratively.Ability to offer excellent customer service

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