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Audacious Conversational AI Engineer

2 weeks ago


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Job TitleAudacious Conversational AI Engineer - AI Model Architect & DeployerJob Description:We redefined customer engagement in the healthcare sector by leveraging Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG). Our bespoke voice agent technology eliminated phone queues, accelerated call handling, and enhanced patient access across primary care.Key Responsibilities:Ai/ML Architecture & Deployment: Lead the development of LLM- and RAG-based systems to ingest NHS data sources, generate accurate responses, and power chatbot and voice agent interactions.Prompt Engineering & Voice Agent Design: Craft, iterate, and optimise prompts and voice-agent dialogue flows for maximum response relevance, reduced latency, and clinical safety.Cross-Functional Collaboration: Partner with frontend and backend teams to integrate AI and voice agent components into our microservices architecture.Performance Monitoring & Optimisation: Instrument pipelines, analyse logs, troubleshoot edge cases, and implement continuous-learning improvements.Innovation & Research & Development: Stay updated on advances in LLMs, RAG, conversational AI frameworks, and NHS compliance.Testing & Validation: Define test plans with QA to validate model accuracy, voice-agent performance, and healthcare standards compliance.Technical Leadership: Mentor junior engineers, advocate best practices, and contribute to architecture reviews.