Information Technology Support Engineer

2 days ago

tamil nadu, India Arcana Full time

Summary:

We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.

Responsibilities:

  • Provide on-site and remote IT support via walk-ups, tickets, and chat.
  • Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems.
  • Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools.
  • Install, configure, and maintain software, hardware, and network devices.
  • Manage IT assets, including procurement, deployment, lifecycle tracking, and audits.
  • Monitor and respond to security alerts, ensuring compliance with security best practices.
  • Provide IT support for meeting room technology, conferencing tools, and A/V systems.
  • Troubleshoot and escalate network connectivity issues (Wi-Fi, VPN, switches, access points).
  • Conduct new hire onboarding and offboarding, including provisioning/deprovisioning of accounts and devices.
  • Develop and maintain IT documentation, knowledge base articles, and SOPs.
  • Partner with Operations and other stakeholders on IT and infrastructure projects.
  • Contribute to process improvements and optimization of IT support tools and workflows.

Qualification:

  • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
  • 4-6 years of IT support or system administration experience.
  • Strong knowledge of macOS and Windows environments.
  • Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne).
  • Familiarity with asset management, IT procurement, and lifecycle management.
  • Strong troubleshooting, communication, and documentation skills.
  • Security-first mindset with experience handling security alerts and vulnerabilities.

Nice to Have:

  • Industry certifications such as CompTIA A+, Network+, Security+, or equivalent.
  • Experience with PAM solutions, system vulnerability management tools, or advanced networking.
  • Prior experience in a fast-paced startup environment.
  • Ability to conduct IT training sessions and employee security awareness programs.

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