Lead Site Reliability Engineer

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities:

• Execute on the Incident, Change Management, Problem Management processes
• Building and supporting reliable applications that meet development and maintenance requirements.
• Provide consultation and direct technical support on life cycle planning, problem management, integration, and systems programming
• Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
• Constantly working to improve and implement automation of applications tasks
• Providing technical support for systems/platforms according to application SLA's.
• Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management
• Brings strong troubleshooting ability
• Leads triage or contributes to a logical fashion
• Focus on resolving issues before they become incidents
• Identify and articulate severity of impacts using provided monitoring tools and escalate as needed
• Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps
• Implement changes to platforms with minimal impact on the business by following enterprise standards and procedures
• Design and document enterprise standards and procedures

Minimum Qualifications:

• Bachelor’s degree or industry certification in an applicable IT field, in addition to seven years applicable experience in the design/administration/support of one or more platforms; or bachelor’s degree in an IT field, in addition to five years applicable experience in the design/administration/support of one or more platforms; or seven years equivalent in depth experience in the above-related areas
• 4 or more years of experience as a Systems Engineer, Developer, or Site Reliability Engineer
• 3 or more years of experience with ops automation using a scripting language such as Python or Ansible
• 2 or more years of experience working with production environments in AWS
• 2 or more years of experience designing Grafana dashboards for application monitoring and observability
• 2 or more years of experience creating synthetic transaction monitoring checks
• 2 or more years of experience working with an observability system such as CloudWatch, or Dynatrace.
• Site Reliability Engineering: Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site environment.
• Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
• CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process.
• Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
• Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.
• Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products.
• Agile Development: Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
• Embraces diverse people, thinking and styles

Preferred Qualifications:

• Experience with airline applications and infrastructure technology
• Experience in leading Incident Management
• Master’s degree in computer science, Information Technology or related field is preferred
• Experience in cloud cost optimization is a plus
• 1 or more years of experience leading RCA and postmortem investigations.