Dispute Agent

Resolution Specialist RoleAbout the Position:The Resolution Specialist role involves resolving customer disputes and inquiries related to credit card transactions under Mastercard rules and Regulation Z compliance. This includes fraud and non-fraud cases.Key Responsibilities:Tackle a variety of customer scenarios and take action to resolve issues and inquires following Mastercard rules and guidelines and Regulation Z compliance.Assist junior specialists on the team with questions and complex scenarios.Maintain strong expertise of US Regulation Z compliance and knowledge of Mastercard network guidelines and chargeback procedures.Requirements and Skills:Strong analytical and problem-solving skills to effectively handle complex customer scenarios.Ability to work independently and as part of a team to achieve common goals.Excellent communication and interpersonal skills to interact with customers and colleagues.Benefits:Opportunities for professional growth and development.A supportive and collaborative work environment.