CRM Manager
3 hours ago
Position OverviewThe CRM Manager will oversee and optimize the LeadSquared CRM system to drive customer engagement, retention, and revenue growth. Acting as a bridge between sales, marketing, and support teams, this role ensures effective use of the CRM, maintains data integrity, and delivers actionable insights.Key ResponsibilitiesCRM Platform Management & Optimization Configure, manage, and continuously improve LeadSquared’s CRM functionalities—including lead capture, nurturing, and automation workflows—to align with organizational objectives.Data Integrity & CRM Hygiene Ensure that customer and lead data remains accurate, updated, de-duplicated, and secure. Implement quality control measures across the CRM.Lead Management & Automation Establish efficient processes for capturing leads, tracking interactions, assigning leads using LeadSquared’s automation and scoring features, and nurturing them through the sales funnel.Cross-Functional Coordination Collaborate with sales, marketing, and support teams to align CRM campaigns, lead routing, and customer interaction strategies. Act as the go-to resource for CRM guidance.Training & Support Train internal users—such as sales reps and marketers—on best practices for using LeadSquared. Offer ongoing troubleshooting and support to ensure full platform adoption.Reporting & Analytics Monitor CRM KPIs like lead conversion, retention rates, email open rates, and customer lifetime value. Turn CRM data into actionable insights and reports for leadership.Customer Journey Strategy Develop customer journey maps and targeted campaigns (e.g., drip email, personalized content) using behavior tracking and scoring mechanisms.Compliance & Security Ensure CRM operations comply with data privacy regulations (e.g., GDPR) and internal security best practices.Required Qualifications & SkillsBachelor’s degree in marketing, Business, IT, or related field.2–4+ years of experience managing CRMs or sales operations; experience with LeadSquared is a strong advantage.Proficiency in CRM platforms and workflow automation; familiarity with LeadSquared is highly preferred.Strong analytical and data-driven decision-making ability.Excellent communication, training, and cross-team collaboration skills.Detail-oriented, organized, and process-driven with the ability to manage multiple initiatives in a fast-paced environment.
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CRM Manager
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CRM Manager
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bangalore, India Newton School of Technology Full timeThe Role This is a hands-on CRM and marketing automation role for a professional who can design and execute high-impact communication journeys that move leads to action and reduce drop-offs across the funnel. You will build multi-channel CRM journeys, create conversion-focused communication, run A/B tests, set up triggers and scoring logic, and drive...
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CRM Manager
1 week ago
bangalore, India Newton School of Technology Full timeThe Role This is a hands-on CRM and marketing automation role for a professional who can design and execute high-impact communication journeys that move leads to action and reduce drop-offs across the funnel. You will build multi-channel CRM journeys, create conversion-focused communication, run A/B tests, set up triggers and scoring logic, and drive...
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