Customer Experience Incident Manager
1 week ago
Exceptional Incident Management SpecialistWe are seeking a highly skilled and experienced professional to lead our incident management efforts. This dynamic role focuses on delivering exceptional support experiences during customer-facing incidents by coordinating across diverse teams and ensuring timely, clear, and accurate communication with both internal and external stakeholders.About the RoleThis is an exciting opportunity for a seasoned incident manager to drive strategic improvements in our customer experience. You will be responsible for leading the response effort, technical coordination, and remediation of customer-facing reliability and security incidents.Develop and implement effective incident management strategies to minimize impact and ensure prompt resolution.Collaborate with cross-functional teams, including Product, Support, Engineering, and Legal, to identify opportunities for process improvement and drive actionable results.Actively participate in post-incident reviews (PIRs) to assess root causes, document lessons learned, and implement recommendations for continuous improvement.Provide timely and transparent updates through official channels to customers, ensuring clear communication throughout the incident lifecycle.Identify and leverage data insights to inform incident prevention strategies and optimize customer impact assessments.Cultivate open and effective communication with internal stakeholders, providing regular updates and managing expectations.RequirementsTo succeed in this critical role, you will need:Proven experience in incident management, with a strong track record of driving strategic improvements and delivering exceptional customer experiences.Expertise in collaboration, communication, and problem-solving, with the ability to navigate complex stakeholder relationships.Strong analytical skills, with the ability to collect, analyze, and interpret data to inform incident prevention strategies.Excellent leadership skills, with the ability to motivate and empower cross-functional teams to achieve common goals.Ability to work effectively in fast-paced environments, prioritizing tasks and managing competing demands.What We OfferIn return for your expertise, we offer a dynamic and supportive work environment, with opportunities for growth and development. You will have the chance to collaborate with talented professionals, drive meaningful change, and make a lasting impact on our customers' experiences.How to ApplyIf you are a motivated and experienced incident management professional looking for a new challenge, please submit your application. We look forward to hearing from you
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CSS Incident Manager
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Aligarh, India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Customer Experience Coordinator
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aligarh, India beBeeIncident Full timeWe are looking for a highly experienced Incident Manager to join our team. This dynamic role focuses on delivering exceptional support experiences during customer-facing incidents by coordinating across diverse teams and ensuring timely, clear, and accurate communication with both internal and external stakeholders.
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Incident Response Lead
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aligarh, India beBeeCustomerCentric Full timeJob Title: Major Incident Manager CSSAs a key member of our support team, you will be responsible for managing customer-facing incidents and ensuring timely, clear, and accurate communication with both internal and external stakeholders.Our ideal candidate has 12+ years of experience in leading incident response efforts and is an expert in command and...
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L1 Endpoint security, Incident Engineer
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Aligarh, India CSK Information Technology Pvt Ltd Full timeCompany DescriptionCSK Information Technology Pvt. LtdCTC Range 4-6 LPAYour Responsibilities:Support efforts to simplify, protect and enhance the customer experience.Use various tools to investigate incidents, take immediate action, or recommend solutions.Collaborate with customer engineering teams to maintain endpoint health and improve the security...
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Digital Forensics Incident Response Analyst
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aligarh, India beBeeCybersecurity Full timeDFIR AnalystWe are seeking a skilled and experienced Digital Forensics Incident Response (DFIR) analyst to join our team. As a DFIR analyst, you will be responsible for conducting threat hunting, handling escalated security incidents, and performing in-depth forensic investigations.The ideal candidate will have strong problem-solving skills, a keen eye for...
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Customer Experience Associate
3 days ago
aligarh, India beBeeCustomer Full timeAbout this RoleThis is a unique opportunity to take on the role of a Customer Experience Associate, where you will be responsible for delivering exceptional customer service and resolving complex issues with care and precision.As a key member of our team, you will be expected to manage multiple customer conversations across various channels, including...
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Customer Experience Strategist
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aligarh, India beBeeDigital Full timeJob DescriptionThe Digital Customer Engagement Manager will be responsible for providing technical guidance and support to customers.This role requires expertise in IT Service Management, SAP Basis, and SAP Applications.
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Customer Experience Ambassador
6 days ago
aligarh, India beBeeCustomer Full timeJob Description:As a Customer Experience Ambassador, you will be responsible for delivering exceptional customer service by responding to inquiries, resolving issues, and ensuring a positive experience. You will be the face of our company, communicating with customers via phone, email, chat, or in-person.Key Responsibilities:Respond to customer inquiries in...
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Customer Experience Ambassador
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aligarh, India beBeeCustomerService Full timeCustomer Service Representative Job DescriptionWe are seeking a skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.About the Role:This is an exciting opportunity for a highly motivated and organized individual who is...
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Customer Experience Specialist
2 weeks ago
aligarh, India beBeeCustomerSupport Full timeCustomer Service Representative Job DescriptionThe primary objective of this role is to deliver exceptional customer experiences by addressing inquiries, resolving issues, and maintaining a positive rapport. To excel in this position, one must possess strong problem-solving skills, professionalism, and effective communication.Key Responsibilities:Respond...
