Commercial Director

3 days ago

vadodara, India phonon, automating outcomes Full time

🚀 Head of Commercial / Commercial Director


📍 Location: Vadodara / Flexible | 🕒 Full-Time


Company: 22North (by Phonon Group)


About Us


22North is transforming how airlines and enterprises communicate with their customers. From flight disruptions and baggage updates to customer feedback and crew notifications, we keep passengers and enterprises Always Informed. Always Assured.


With marquee clients across aviation and BFSI, we are scaling globally and seeking a dynamic Head of Commercial / Commercial Director to own our revenue strategy, partnerships, and customer growth.


🎯 What You’ll Do

As our Head of Commercial, you’ll be responsible for driving all revenue-generating activities. You will:

  • Define and execute commercial strategy across aviation, BFSI, and enterprise communication verticals.
  • Own the sales pipeline — from prospecting to deal closure and renewals.
  • Lead enterprise negotiations, pricing models, and contract management.
  • Build and manage relationships with C-level executives at airlines, airports, BFSI institutions, and channel partners.
  • Develop partnerships with telcos, system integrators, and technology providers to expand reach.
  • Work closely with Product, Tech, and Marketing to align commercial goals with delivery.
  • Monitor market trends and competitor activity (15below, SITA, etc.) to sharpen positioning.
  • Ensure profitable revenue growth while maintaining delivery feasibility and client satisfaction.


🧩 What We’re Looking For

  • 10–15 years of experience in enterprise sales / commercial leadership, ideally in aviation, travel tech, CPaaS/CCaaS, or BFSI solutions.
  • Proven track record of closing multi-million-dollar enterprise deals and scaling revenue.
  • Strong network of decision-makers in airlines, airports, or BFSI sectors.
  • Excellent negotiation, contracting, and commercial strategy skills.
  • Comfort with global markets — India, GCC, SEA, Europe — and willingness to travel.
  • Entrepreneurial mindset with ability to work in a high-growth, agile environment.
  • Leadership experience in building and mentoring high-performing commercial teams.


📊 KPIs / Success Metrics

  • Annual Revenue Growth & Target Achievement.
  • New Customer Acquisition (airlines, BFSI enterprises).
  • Renewal & Upsell / Cross-sell Performance.
  • Partner Revenue Contribution.
  • Deal Margins & Profitability.


🌍 Why Join Us?

At 22North, you’ll be at the frontline of transforming global passenger experiences. You’ll work with cutting-edge communication tech, partner with some of the world’s largest airlines and banks, and play a defining role in our international growth journey.

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