Client Engagement Manager(CCAI/LLM)

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to

reimagine & realize transformational opportunities at the heart of the business. We are

passionate about our customers & obsessed with problem-solving to make products

smarter, customer experiences frictionless, processes autonomous & businesses safer.

We put together a wide array of solutions that help businesses build AI products, find &

retain high-value customers, improve operating efficiency & reduce risk across several

industries including but not limited to Healthcare, Insurance, Media, Retail, Manufacturing, &

Consumer Products & are in partnership with Google Cloud, AWS, NVIDIA, Looker,

Snowflake, SAP & Tensorflow.

For more details visit: https://www.quantiphi.com/

Job Summary

Role : Senior Engagement Manager

Experience : 14 Years+

Work location : Mumbai / Bengaluru

As a Senior Engagement Manager, you will be responsible for heading and managing the

customer engagements , delivery efforts in a B2B environment for Customer service teams

of various organizations.

Client Management:

● Managing customer communication, relationships and escalation management.

● Guide the client on technology evaluation, technical thought leadership and

direction.

● Constantly sync with the product & Business team to align on business priorities, and

plan for long term and short-term architecture goals.

● Showcase thought leadership on technology roadmaps, agile development

methodologies and best practices.

● Take a lead in preparing functional and technical specification documents.

● Challenge and inspire customers and peers to solve difficult problems with

ambitious and novel solutions.

Project Delivery:

● Own the complete project lifecycle by managing the solutioning, engineering,

testing, release and maintenance.

● Lead project deliveries while managing multiple responsibilities in high paced

environment, where you are empowered to make a difference

● Lead engagements with multiple work-streams; prepare project plans and manage

deliverables.

● Guide and help team members to debug and solve technical problems. Project

deliverables reviews and follow through till issues closure.

● Review and perform code walkthrough and quality reviews.

● Conflict resolution and dependency management.

Team management:

● Work with the team to identify and qualify business opportunities. Identify key

customer technical objections and develop a strategy to resolve technical blockers.

● Ensure proper skill development of team members.

● Guide and help team members to debug and solve technical problems.

● Travel to customer sites, conferences, and other related events as required

Responsibilities:

● Excellent client communication, analytical and presentation skills.

● Ability to work with minimal supervision in a dynamic and time sensitive work

environment.

● Experience to manage a midsize team (30-50) is a must.

● Experienced in managing mid to large size data and cloud engagements using

GCP/AWS/Azure platforms and services.

● Ability to discuss data management, data governance and data integration related

issues and provide a point of view.

● Problem solving mindset and ability to guide the team to resolve project issues.

● Good grasp of risk management, scope management and project profitability.

Nice to have skills:

● Design and solutioning experience using services and tools of cloud platforms like

GCP/AWS/Azure.

● Understanding of the latest trends in data management, cloud storage and hybrid

cloud architecture.

● Good understanding of application data security and infrastructure security.

● Experience and knowledge of critical phases of the sales process which includes

requirement gathering, sales planning, solution scoping, proposal building and client

presentation.

● Knowledge and willingness to learn and apply emerging trends in cloud, Open AI,

data science and Artificial Intelligence.

What’s in it for you?

1. The experience of working in a category defining high growth startups in the

transformational AI, Decision Science and Big Data Domain.

2. The opportunity of getting on boarded to the phenomenal growth journey and

helping the customers take the next big leap in digital transformation

3. The opportunity to work with a diverse, lively and proactive group of techies who are

constantly raising the bar on the art of translating mounds of data into tangible

business value for clients.

4. Flexible working options available to foster productivity and work/life balance.