Technical Account Manager

2 months ago

hyderabad, India Cloud4C Services Full time

About Company:


  • Cloud4C, named a Visionary in the 2021 Gartner Magic Quadrant for Public Cloud IT Transformation Services is the world’s leading automation-driven, application-focused Cloud Managed Services Provider (MSP). As one of the global leaders in multi-cloud migration and managed services, we support native and hybrid cloud environments with multi-availability zones, offering four-way disaster recovery architecture at zero data loss guarantee, military-grade security under a single SLA.
  • Whatever cloud solution an enterprise is looking for, we can deploy it in their existing operational landscape – and transform the way they work. Cloud4C’s managed service processes adhere to best industry standards such as ITIL & COBIT using our proprietary Self-Healing Operations Platform (SHOP), an automation platform driving industry-leading services delivered through multiple products, garnering the best NPS scores from clients. We command presence across 30 countries in the Americas, Europe, Middle East, Africa, and APAC and serve 4000+ global enterprises. These enterprises include 60 Fortune 500 companies and 80+ enterprises with over $1Bn revenue.
  • Cloud4C is a pioneer in offering advanced IT evolution solutions with a Collaborative Integration delivery Model - A perfect collaborative alliance of people, systems, business structures, and practices customized to optimize results, increase value delivered to you, reduce waste, and maximize efficiency through all phases of plan, design, development, and management.
  • We engage through an award-winning Hybrid Managed Services approach that pools in resources on-demand from 25 Centers of Excellence based on a firm’s needs and objectives, walking all the way through from transformation strategy blueprinting, deployment, management, support, and end business outcome delivery. As certified Azure, GCP, AWS, and Oracle Cloud partners, Cloud4C promises seamless, cost-effective digital transformation on public/private/hybrid/multi-cloud set-ups


Job Description:


Job Overview:


  • We are looking for a highly skilled and customer-focused Technical Account Manager (TAM) to join our team. The ideal candidate will act as a technical liaison between our company and our clients, ensuring the successful implementation, integration, and optimization of our solutions. As a TAM, you will leverage your technical expertise and customer service skills to address client needs, resolve issues, and drive satisfaction and retention.


Key Responsibilities:


Customer Relationship Management:


  • Develop and maintain strong, long-term relationships with key client stakeholders.
  • Act as the primary point of contact for technical inquiries and support.
  • Understand client business objectives and how our solutions align with their goals.


Technical Support and Solutions:


  • Provide expert technical guidance and support for the implementation and optimization of our solutions.
  • Troubleshoot and resolve complex technical issues, coordinating with engineering and support teams as needed.
  • Conduct regular reviews of client environments to ensure they are leveraging our solutions effectively.


Implementation and Integration:


  • Oversee the deployment and integration of our solutions into client environments.
  • Collaborate with clients and internal teams to ensure smooth and successful implementation.
  • Develop and deliver technical training and documentation to clients as required.


Customer Success:


  • Monitor client usage and satisfaction, identifying opportunities for improvement and enhancement.
  • Work proactively to prevent issues and ensure the overall success of client projects.
  • Advocate for client needs and feedback within the organization to drive product and service improvements.


Project Management:


  • Manage multiple client projects simultaneously, ensuring timely delivery and adherence to scope.
  • Coordinate with project managers, engineers, and other stakeholders to achieve project objectives.
  • Prepare and present regular progress reports and updates to clients and internal teams.


Technical Expertise:


  • Stay current with industry trends, emerging technologies, and our product offerings.
  • Share knowledge and best practices with clients to help them maximize the value of our solutions.
  • Provide input on product development and enhancements based on client feedback.


Skills Required:


  • Strong technical background with the ability to understand and explain complex technical concepts.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
  • Proficiency in project management and customer relationship management tools.

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