Solutions Architect

Shift timing: 2pm - 11 pmLocation: Manyata Tech Park, BangaloreWork mode: Work from officeJob Description:Job Summary: As an AV Design Engineer, you will lead the design of innovative AV system solutions tailored to meet our customers’ unique needs across North America & Europe, fostering deep customer engagement throughout the process. You will work closely with customers to understand their requirements, translating their vision into technical solutions that enhance their operations and create value. By acting as a trusted advisor, you will not only design systems but also contribute to thought leadership by offering insights into emerging AV technologies and industry trends that can shape future customer strategies.In this role, you will be a key player in supporting the Sales team during the quoting process and guiding the CAD team for accurate system designs. Your ability to communicate complex technical information in a clear and engaging way will strengthen customer relationships, drive loyalty, and demonstrate your thought leadership in the AV industry. Your expertise will influence both immediate project success and the long-term technology strategies of your clients. Key Responsibilities:Collaborate with the sales team during customer site visits to conduct in-depth needs analyses, ensuring a deep understanding of customer objectives and challenges.Partner with customers to construct a Statement of Work (SOW) that not only meets technical requirements but also reflects a broader strategic vision for their AV needs, providing expert insights into system capabilities and industry trends.Lead the development of detailed Bills of Materials (BOMs) that align with customer expectations, ensuring that solutions are designed with foresight and scalability in mind.Ensure continuous engagement with the customer throughout the project lifecycle, providing guidance on evolving technologies and best practices to enhance their long-term AV strategy.Act as a thought leader in customer meetings, presenting innovative AV solutions and industry trends that inspire confidence and showcase the organization’s expertise.Support the project handoff process by briefing the project manager and providing clear documentation that reflects the strategic intent behind the AV design.Provide technical expertise in bid processes, service contracts, and vendor evaluations, ensuring customers receive the best value and latest technology insights.Maintain prompt and effective communication with customers, ensuring their ongoing satisfaction and positioning yourself as a trusted partner for future projects. Education and Experience Requirements:CTS (minimum requirement) CTS-D (preferred)7+ years’ experience in a customer-facing AV technical/Presales roleProficiency in AutoCAD and AV Architectural drawingsStrong understanding of network infrastructure and system integrationExtensive knowledge of AV control, switching systems, and DSP conferencing best practicesExcellent interpersonal and communication skills, with a focus on customer engagement and relationship buildingAbility to diagnose complex system issues and provide innovative, customer-centric solutionsExpertise in conveying technical solutions in a way that enhances customer understanding and positions the organization as an industry thought leaderAbility to think and work independently and meet necessary deadlinesEffective interaction with employees, customers, and colleaguesAttention to detailProblem-solving and troubleshooting skillsWorking knowledge of network infrastructure including setting up LAN’sProficient in MS Office, MS Excel, and general PC-based applicationsAbility to read construction drawings and system wiring diagramsAbility to diagnose complex system problemsStrong interpersonal skills, excellent oral and written communication skillsAbility to effectively interact with field personnel, management, and customers Interested individuals can share resume to ranjit.shinde@blackbox.com