Technical Support Engineer

1 week ago

jaipur, India Infrared Power Techsol Pvt. Ltd. Full time

Company DescriptionInfrared Power Techsol Pvt. Ltd. is a company driven by a futuristic vision and innovative product line that provides complete SCADA and monitoring solutions in the renewable energy sector. With experience in designing, installing, and commissioning SCADA solutions in approximately 1500MW of solar power plants, we have successfully completed over 40 SCADA projects worldwide, primarily in Europe, South-East Asia, and Africa. Our services include design, technical specifications, engineering, supply, testing, and commissioning of servers, dataloggers, PLCs, integration with external control centers, customer-tailored gateway solutions for communication protocols, SCADA Service Level Agreements, improvement of existing SCADA systems, new development, integration, configuration, and on-site/remote technical assistance.The ideal candidate will be responsible for configuring and troubleshooting our products to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. What you responsible for:Manage, analyze and address the electronic Issues/Tickets efficiently.Reproduce customer environment and run testsLiaise between after sales, customer and development team to properly address customer problemsTroubleshoot and configure the Scada software and hardwareOn/Off- site servers configurations and commissioning of Scada systemsWhat we require:BE/BTECH in Electrical/Electronics/Instrumentation Engineering.2+ years' of technical support experience2-4 years of Industrial experience in Scada & PLCKnowledge of server and their OS(Windows10/11, Windows Server 2012/2016) configurations and deploymentKnowledge of Scada/PLC & Modbus protocol is a mustCustomer service orientedStrong written and verbal in English and troubleshooting skills is a mustExperience in IT administration would be an advantageWhat we offer:Salary as per Industry standardFlexible work timingsInternational exposureFriendly and open work culture Job Location: JaipurIf we have picked your interest, please send us your resume at admin@infraredpower.inOur firm is a start-up with futuristic vision and Innovative product line which provides Scada and Monitoring Solutions in renewable energy sector.

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