Technical Trainer

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world's best-known brands. The Technical Trainer delivers engaging, hands-on training that enables internal teams, customers, and partners to effectively use Aera's Decision Intelligence Platform. Reporting to the Senior Manager, Enablement, this role focuses on conducting technical training sessions, demonstrations, and certification programs that build proficiency and confidence. Technical Trainers translate complex platform functionality into clear, actionable instruction while providing ongoing support to learners. Responsibilities Assist the Senior Manager, Enablement in delivering comprehensive training programs for diverse audiencesConduct instructor-led training sessions (virtual and in-person) on Aera platform features, workflows, and best practicesDeliver product demonstrations, hands-on labs, and interactive exercises that reinforce learningProvide certification training and assess learner competency through practical evaluationsCreate and maintain training materials including demo scripts and training Sandboxes Offer post-training support answering technical questions and troubleshooting user challengesCollaborate with Instructional Designers to test course content and provide feedback on technical accuracyStay current with platform updates, new features, and product roadmap to keep training content relevantManage user accounts, permissions, roles, and enrollments ensuring proper access controlsParticipate in continuous learning to enhance technical knowledge and instructional delivery skills OKR's (Objectives and Key Results)Achieve 90% certification pass rates for technical training programsMaintain platform knowledge proficiency through quarterly assessmentsReduce post-training support tickets through effective instruction About You1-2 years in technical training, software training, or customer enablement rolesWorking knowledge of SQL and PythonExperience using columnar databasesExperience training on enterprise software, SaaS platforms, or technical applicationsProven ability delivering training to technical and non-technical audiencesStrong technical aptitude with ability to quickly learn complex software platformsExcellent presentation and facilitation skills for engaging virtual and in-person audiencesProficiency with training delivery tools, screen sharing, and virtual classroom technologiesAbility to translate technical concepts into user-friendly, accessible instructionStrong problem-solving skills to address learner questions and technical challengesPatient and empathetic approach to learners at different skill levels. Clear verbal and written communication abilities. Enthusiasm and energy for teaching technical content.Flexibility adapting training style to diverse learning preferences. Teamwork and collaboration supporting enablement team objectives. $0 - $0 a year If you share our passion for building a sustainable, intelligent, and efficient world, you're in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia).  So join us, and let's build this Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Benefits Summary  At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You'll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you're working from the office, you'll also have access to a fully-stocked kitchen with a selection of snacks and beverages.  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.