Inside Sales Executive

We're Hiring: Inside Sales Representative Location: Gurugram (On-site) Type: Full-Time Experience: 2 - 6 yearsAbout Originally DesiOriginally Desi is a premium heritage food brand rooted in authenticity and tradition. We craft pure, organic products including A2 bilona ghee, wood-pressed oils, raw forest honey, and traditional superfoods using age-old methods passed down through generations.Our mission is to preserve India's culinary heritage while delivering uncompromised quality to health-conscious, culturally rooted consumers across India and beyond.About The RoleWe're looking for a high-energy, persuasive, and customer-centric Inside Sales Representative who can convert leads into loyal customers.You'll speak to customers who've shown interest like abandoned carts, inbound queries, website leads, and past buyers & convert that interest into successful orders.Your voice, product knowledge, and ability to build trust will play a key role in shaping first impressions of Originally Desi.Key ResponsibilitiesLead Conversion & Sales Calling- Make outbound calls to abandoned cart customers, warm leads, and website inquiries.- Handle inbound calls with clarity, confidence, and professionalism.- Understand customer needs and guide them toward the right product.- Cross-sell and upsell products wherever relevant without being pushy.- Achieve weekly and monthly conversion targets.Customer Interaction & Relationship Building- Build strong rapport with customers through meaningful, solution-driven conversations.- Follow up on leads consistently to maximize conversions.- Address customer doubts, concerns, or objections with patience and strong product understanding.- Document customer interactions, preferences, and outcomes accurately.Product Knowledge & Advocacy- Gain deep understanding of OD products like A2 ghee, oils, honey, superfoods, sourcing practices, health benefits.- Explain product differences, authenticity, and value propositions clearly.- Help customers understand why our products stand out in a crowded marketplace.Sales Strategy & Performance Improvement- Identify recurring customer objections and suggest improvements in product communication.- Share insights with marketing and operations teams to refine funnels and processes.- Track personal performance metrics.Collaboration & Coordination- Work closely with customer experience, marketing, and operations teams for smooth order handling.- Update CRM with lead status, interaction notes, and next steps.- Ensure every customer you speak to has a seamless pre- and post-purchase experience.Required Qualifications- 2+ years in inside sales, telesales, customer calling, or lead conversion roles preferably in D2C, FMCG, or e-commerce.- Strong communication skills in English and Hindi.- Good understanding of CRM tools, lead pipelines, and sales dashboards.- A customer-first mindset with high empathy and patience.- Strong follow-up discipline and attention to detail.- Ability to thrive in a fast-moving, high-growth environment.Why Join Originally Desi?✓ Be part of a brand reviving authentic Indian food traditions.✓ Your conversations directly impact revenue, growth, and customer loyalty.✓ Opportunity to shape and strengthen OD's inside sales engine.✓ Work in a high-trust, high-energy environment that values transparency and growth.✓ Learn deeply about heritage food, wellness markets, and D2C funnels.About Our Team & CultureWe're a tight-knit, mission-driven team building a modern brand rooted in timeless Indian traditions. If you love connecting with people, solving real buying problems, and driving meaningful sales, you'll feel right at home with us.Originally Desi is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive, welcoming workplace.