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SoukMedia LLC | Client Servicing Executive | new delhi
1 month ago
Company Description:
SoukMedia LLC is a Global MarTech Company based in New Delhi. It specializes in tailored marketing solutions for B2B, especially in the tech industry. Its services include enhancing event impact, content syndication, and global brand awareness through webinars/virtual events, content creation and syndication, and Digital360 advertising. The company collaborates with industry leaders such as IBM, AWS, Wipro, Freshworks, and SHRM.
Role Description:
This is a full-time on-site role for a Client Services Executive at SoukMedia LLC in New Delhi. The Client Services Executive will manage business relationships, ensure client satisfaction, analyze customer needs, and drive revenue growth by proposing and upselling new solutions. Day-to-day tasks may include handling client inquiries, resolving issues, and providing solutions to enhance customer experience. They will also collaborate with internal teams to deliver successful campaigns, track and analyze campaign performance, and provide regular reports to clients.
Qualifications:
- Client Services, Client Relations, and Customer Satisfaction skills
- Client Relationship Management, Account Management, and revenue growth or upselling skills
- Strong analytical skills and ability to track campaign performance
- Business Relationship Management and Analytical Skills
- Excellent communication and interpersonal skills
- Problem-solving abilities and attention to detail
- Experience in client-facing roles
- Ability to work collaboratively in a team environment
- Ability to multitask, prioritize, and manage time efficiently
- Previous experience in B2B marketing or the tech industry is a plus
- Bachelor’s degree in Business Administration or a related field
Training and Development:
- Full training and development to excel in the Client Specialist role
- Enhancing sales and BD skills for career growth
- Mentorship and training from experienced sales and servicing professionals
