Electrical Solutions Specialist

2 weeks ago

mount, India beBeeTechnical Full time

Job SummaryWe are seeking a highly skilled Technical Service Engineer to join our team.This role involves providing technical support to customers, ensuring their queries are resolved promptly and efficiently.You will be responsible for sell-through and post-sales activities in the region, working closely with internal teams to drive business growth.As a Technical Service Engineer, you will provide expert advice on product installation and system operational matters, ensuring customers receive optimal solutions.Your key focus will be on resolving customer inquiries and warranty service requests, maintaining high levels of customer satisfaction.You will collaborate with external service providers to address any technical issues that may arise.In addition, you will conduct regional training sessions and webinars to enhance product knowledge and best practices among our team members.Effective communication is crucial in this role, as you will need to liaison with HQ to resolve complex customer issues.You will also gather product intelligence information and perform competitor analysis to inform business decisions.Lastly, you will lead or participate in projects aimed at process improvement and contribute to sales and marketing efforts as needed.RequirementsA Bachelor's degree or higher in Electronics and Electrical Engineering or a related field is essential.With a minimum of 5 years' experience in the solar industry, you will possess a strong understanding of technical aspects and be able to communicate effectively with stakeholders.Fluent English language skills are required, along with proficiency in native languages.

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