SCCM & Intune - Lead

7 days ago


bangalore, India ITC Infotech Full time

SCCM & Intune - LeadLocation : BangaloreMode: HybridRole Overview:Client Deployment and Compliance Engineer is responsible for ensuring that end-user devices are securely deployed, compliant with organizational policies, and properly managed throughout their lifecycle. Key Responsibilities:M365 Support ­ Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices remotely ­ Manage End-User Devices: Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners. ­ Application Support: Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning. ­Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacements. Modern Workplace Enablement ­ Implement and support Microsoft 365 services (Teams, OneDrive, Outlook, SharePoint). ­ Collaborate with vendors and local IT teams to ensure seamless digital experiences. ­ Support remote work enablement and zero-touch provisioning. Deployment Management ­ Design and implement deployment strategies for Windows 10/11 using SCCM and Microsoft Intune ­ Manage application packaging and deployment through modern management solutions ­ Create and maintain deployment templates and standard operating procedures ­ Execute and monitor OS deployments across the organization ­ Implement automated deployment solutions for efficiency and consistency Compliance and Security ­ Develop and maintain security compliance policies using Intune and SCCM ­ Monitor and report on device compliance status ­ Implement and manage conditional access policies ­ Ensure adherence to organizational security standards ­ Conduct regular security assessments and audits ­ Maintain documentation of compliance procedures and policies Modern Workplace Management ­ Configure and manage Microsoft 365 services ­ Implement modern workplace solutions using Intune ­ Manage mobile device management (MDM) policies ­ Configure and maintain Azure AD joined devices ­ Implement Windows Autopilot deployment scenarios ­ Manage Microsoft Teams deployment and configurations co-management ­ SCCM Administration ­ Maintain SCCM infrastructure and client health ­ Manage software updates and patch deployment ­ Create and maintain device collections ­ Configure and monitor SCCM reporting ­ Manage distribution points and content deployment ­ Troubleshoot SCCM-related issues Documentation and Reporting ­ Create and maintain technical documentation ­ Develop standard operating procedures ­ Generate compliance and deployment reports ­ Maintain asset inventory documentation ­ Create user guides and training materials Required Skills & Qualifications 8 - 10 years of experience in a desktop or end-user support role. Strong knowledge of Windows OS (10/11), Microsoft Office 365, SCCM, and common enterprise applications. Familiarity with Active Directory, network troubleshooting, and remote support tools. Basic understanding of ITIL practices and incident/request management. Excellent problem-solving and communication skills. Ability to work independently and manage tasks proactively. Experience with hardware troubleshooting and peripheral setup (printers, scanners, docking stations). Preferred Certifications: MD-102: Microsoft 365 Endpoint Administrator Associate AZ-104: Azure Administrator MS-102 for Exchange Online skills.


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