Retail Sales Associate

3 days ago

tamil nadu, India Lladró, S.A. Full time

JOB TITLE - Retail Sales Associate (RBM)


BRAND - Lladró


REPORTING TO - Store Director


LOCATION - Palladium Mall, Chennai.


COMPENSATION Fixed ₹ 4.32 Lakhs + Variable Incentive 5 to 10K per month


**Please do not apply, if you are not living in Chennai**


About Lladró

We are the world’s leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls.


Do visit the Lladró website: www.lladro.com


MAIN PURPOSE

This is a front-end sales position. Day-to-day sales operations of Lladró boutique include store opening & closing. Is responsible for Retail Sales and customer service.


KEY RESPONSIBILITIES

  • Retail Sales – Should be excellent in it
  • Ensuring the highest degree of customer service and in-store experience
  • Understand customer needs and delight customers, above and beyond the call of duty
  • Build a long-term relationship with the customer
  • Maintaining all necessary reports , inventory and VM in line with brand guidelines
  • Work accurately following standard operating procedures and with an eye for detail
  • Build in-depth knowledge of the product line, the price ranges and particular specifications relating to the product
  • Ensuring brand guidelines and visual merchandising standards are met with
  • Executing weekly sales plans, delivering needed results
  • Expanding Customer Database - Data to be well collected, updated & maintained
  • Defining actions to attract new customers and old customers more often


· Education. Bachelor's Degree


· Experience: 1 – 5 years of retail sales operational experience with luxury / Premium Brand


· Languages: Fluent in English


· Skills required:

Ø Organized & process oriented

Ø Brand Image Concerned

Ø Ability to write reports

Ø Self-starter with excellent communication and presentation skills

Ø Serious, proactive and can handle and deal comfortably in a multinational environment.

Ø Strong computer & analytical skills


· Behavioral competencies:

Ø Responds promptly to customer needs and solicits customer feedback to improve services

Ø Manages difficult or emotional customer situations

Ø Demonstrate attention to detail

Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers

Ø Adhere to company policies & procedures

Ø Supports the organization’s goals & values

Ø Commits to long hours of work when necessary to reach goals and completes tasks on time

Ø Meets challenges & resourcefulness

Ø Adapts to changes in the work environment

Ø Generates suggestions for improving work and develops innovative approaches and ideas

Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity

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