Academic Product Support Expert

4 days ago

chandigarh, India beBeeScientist Full time

Technical Support Specialist Job DescriptionThe role of a Technical Support Specialist involves acting as a bridge between our product portfolio and academic customers. This position requires providing pre-sales and post-sales application support, technical demonstrations, and scientific consultations to meet the needs of our clients.Application Support: The Technical Support Specialist will provide timely and effective support to academic and research institutions in understanding and utilizing our products.Product Demonstrations: Conducting product demonstrations, trainings, workshops, and seminars for faculty, researchers, and students is essential in this role.Collaboration with Sales Team: Supporting the sales team with technical presentations, application discussions, and solution positioning is crucial in identifying potential opportunities.Customer Assistance: Assist customers in experimental design, troubleshooting, and data interpretation related to our product portfolio to ensure their successful implementation.

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