Deputy Manager

4 days ago

india maxlifeins Full time

Deputy Manager Training  KEY RESPONSIBILITIES:Conduct training modules for Agent Advisors and ADMsConducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processesTraining on all MLI Digital tools and AssetsAll other training programs as outlined in the Agent and ADM learning journey Conducting GID's and IID'sConducting PRP and FOD as and when requiredConducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMsResponsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logisticsSchedule training sessionsEnsure wider participation of agents in programsEnsure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basisSeek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clientsMonitor Agent developmentUpdate training materialReview present training materialScan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI productsFacilitate self- development of agentsMEASURE OF SUCCESS:Participant feedbackNumber of days of trainingCustomer survey ratingPass percentage of agentsDigital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA examsAttendance of Agents and employees in training sessionsActivating agents month-on-month against the target Compliance on IRDA requirementsMonthly Achievement against the target for the agents across multiple performance parameters for agents and AADMReduction in training costAwareness level of agents on competition    DESIRED QUALIFICATIONS AND EXPERIENCEa.   Graduate in any disciplineb.  At least  2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency LevelResult Orientation5Working With & Through Others4Innovation5Customer Centricity4Technical Expertise 4Business Acumen4Impact & Influence4Communication4Role Modelling Core Values4Strategic Planning & Execution4Learning abilityLogical thinkingMust be able to motivate agents Should be self motivated, self starter

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