Help Desk Associate

2 weeks ago

thane, India beBeeCustomerService Full time

Job Overview: As a customer service representative, you will be responsible for handling customer inquiries, reviewing engineering drawings, and maintaining order details in the system with high accuracy.The Role Involves:Responding to customer inquiries in a timely and professional mannerReviewing engineering drawings to ensure accuracy and completenessMaintaining order details in the system, including tracking and resolving issuesPreparing and sharing reports, documentation, and customer updatesWorking with internal teams to resolve issues and ensure customer satisfactionRequirements:3-5 years of customer service or technical support experienceProficiency in MS Office 365 and other software applicationsBenefits:Opportunity to work with a dynamic teamProfessional growth and development opportunitiesA competitive compensation packageWe Offer:A collaborative and supportive work environmentA comprehensive benefits packageOngoing training and development opportunities

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