Trip Advisor

Role: Trip AdvisorReporting To: Senior Manager - Corporate ChannelLevel: Assistant Manager / Deputy ManagerLocation: GurugramAbout the Function:MakeMyTrip's Corporate Channel business enablesorganizations to manage their travel and event requirements with efficiency andcontrol. Its flagship product, MyBiz, is a self-booking platform designed tosimplify business travel—offering real-time bookings, policy compliance, andcost optimization. Today, over 59,000 companies use MyBiz to streamline theircorporate travel operations.The business also houses a fast-growing MICE (Meetings,Incentives, Conferences, and Exhibitions) vertical that delivers end-to-endsolutions for group travel and events. This includes a dedicated HNI Travel team that manages personalized, high-touch travel requirements for seniorleaders, CXOs, and high-net-worth individuals—ensuring premium service, curateditineraries, and seamless travel experiences.From offsites and reward programs to large-scale conferencesand exclusive executive travel arrangements, the MICE ecosystem drives flawlessexecution through a strong supplier network, centralized contracting, andcost-effective planning.Together, MyBiz, MICE, and the HNI Travel team positionMakeMyTrip as a comprehensive partner for corporate mobility andengagement—empowering organizations to manage everyday travel, strategicevents, and high-touch executive travel with equal excellence.About the Role:Together, MyBiz, MICE, and the HNI Travel team positionMakeMyTrip as a comprehensive partner for corporate mobility andengagement—empowering organizations to manage everyday travel, strategicevents, and high-touch executive travel with equal excellence.This role focuses on managing and nurturing relationshipswith HNI and CXO clients within the corporate channel. The Relationship Managerwill deliver end-to-end, white-glove service—covering flights, hotels, visas,leisure packages, events, and concierge experiences—tailored to the uniqueneeds of senior leadership and other high-value clients.The position requires strong strategic account managementskills, operational excellence, and an unwavering commitment to clientsatisfaction. It also calls for the ability to anticipate client needs, resolveissues proactively, and ensure a seamless, premium travel experience at everytouchpoint.What will you be doing:- Serve as the single point of contact for HNI and CXO clients, building long-term, trust-based relationships. Understand their preferences, anticipate needs, and deliver highly personalized service.- Manage all aspects of client requirements, including travel arrangements (domestic/international flights, hotels, visas), event planning, leisure packages, concierge services, and on-ground support. Ensure every interaction reflects the highest standards of professionalism and discretion.- Identify opportunities to expand business with existing clients, negotiate high-value deals, and optimize margins. Proactively introduce new products and services aligned with client needs.- Coordinate with internal teams (Sales, Operations, Finance, Product) and external partners (vendors, hotel chains, DMCs) to deliver seamless solutions and resolve issues promptly.- Lead negotiations with hotels and partners to secure the best terms for clients, ensuring compliance with company policies and maintaining high service standards.- Maintain accurate records of client interactions, preferences, and feedback. Release daily dashboards for sales, queries, and client engagement.- Create differentiated, memorable experiences for HNI and CXO clients by leveraging detailed preference profiles and proactive service models.Qualification & Experience:- 5–8 years of experience in premium client servicing, travel desks, or relationship management for HNI/CXO segments.- Graduate/Postgraduate (MBA/PGDM preferred) from a reputed institute.- Proven track record in account management, negotiation, and delivering high-touch, personalized client experiences client experiences.- Strong communication, interpersonal, and stakeholder management skills.- Proficiency in MS Office and CRM tools.Key Success Factors for the Role:- Exceptional attention to detail and client-centric mindset.- Ability to manage multiple high-priority clients and tasks simultaneously.- Strong problem-solving and decision-making abilities.- High integrity, professionalism, and discretion.- Collaborative team player with a proactive approach.