Support Lead

1 day ago

bangalore, India Capgemini Engineering Full time

Job Title: Support Lead - Camstar/Opcenter/MES Techno-Functional Consultant (10 to 12 yrs exp.)Must Have Technical and Functional Skills:- Maintenance of Manufacturing Execution Systems (MES) on Siemens Opcenter MOM platform- Hands-on support experience in MES like Opcenter MOM platform (Discrete Module preferred), Apriso, GE Proficy, Hydra, etc.- Experience in Siemens MOM platform including - Opcenter EX, APS, MOM Connect (preferred)- Domain experience in Discrete Manufacturing Industry, Semiconductor Industry- Good understanding of Opcenter Execution Discrete modules and its functionality preferred)- Good understanding ticketing tools like Remedy, Service Now- Knowledge of Closed Loop Manufacturing (PLM and ERP)- Good understanding of Discrete business process for complex assembly manufacturing- Knowledge of APIs, middleware, messaging queues and enterprise integration patterns- Knowledge of OPC-UA, PLC/SCADA interfacing- Analytical skills, problem solving and attention to detail- Good Knowledge of Agile frameworkRoles and Responsibilities:- Lead the Incident Management, Problem Management, Service Request, Change Management- Managing periodic governance and reporting- Team Management, Customer management, knowledge management- Coordination with manufacturing site, contextualize shop floor operations, understand support customers manufacturing business processes- SLA and KPI management, ensuring uptime and application availability- Identify and implement continuous process improvement opportunities- Coordination and contribution with MES COE, Interfacing application teams, and Digital Manufacturing initiatives- Closely coordinate and work with product team to ensure seamless operations, upgrades, implementations etc.

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