Customer Support Advocate

2 weeks ago

bangalore, India beBeeCustomerSupport Full time

Job TitleWe are seeking a highly motivated and customer-oriented support professional to join our team.About the RoleThis role requires a combination of strong communication skills, technical expertise, and a passion for delivering exceptional customer service. The successful candidate will be responsible for addressing customer queries via live chat, email, calls, and other support channels, ensuring prompt resolution of issues, and collaborating with internal teams to improve the overall customer experience.Main ResponsibilitiesHandle customer inquiries professionally and empathetically across live chat, email, and calls, ensuring that customer queries are addressed with patience and understanding.Quickly identify customer issues and provide effective solutions in a timely manner, ensuring customer satisfaction.Work closely with the operations, product, and other relevant teams to resolve customer issues and improve support processes.Utilize CRM tools such as Salesforce, Zoho Desk, and Freshdesk to log customer interactions, track tickets, and maintain accurate customer data.Manage multiple customer queries simultaneously, prioritizing tasks to ensure that urgent issues are addressed first.Maintain detailed logs and generate reports of customer interactions for follow-up actions and analytical purposes.Desired SkillsSoft SkillsStrong Communication Skills – Proficiency in English (fluent in English + Hindi or 1 in English + Telugu).Empathy & Patience – Ability to handle customer queries professionally.Problem-Solving Ability – Quick identification and resolution of customer issues.Active Listening – Understanding and addressing customer concerns effectively.Time Management – Managing multiple queries efficiently.Team Collaboration – Working closely with operations, product, and other teams to improve support processes.Technical SkillsCrm Software Experience with Salesforce, Zoho Desk, Freshdesk (or similar tools). If experienced candidate.Ticketing Systems Familiarity with Zoho Desk or equivalent platforms. If experienced candidate.Live Chat & Email Support Handling customer interactions across Live Chat, Email, and Calls.Calling Skills Experience with inbound and outbound calls to assist users.Ms Office / Google Workspace Proficiency in Excel, Google Sheets, Word, and PowerPoint.Data Entry & Reporting Maintaining logs and reports of customer interactions.

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