Technical Project Management Lead

Job Title: AI Implementation ManagerKey ResponsibilitiesDelivery Excellence and Workflow OwnershipLead Sutra's standardized transformation playbook end-to-end - covering data integration, use case definition, AI model development, and deployment.Ensure structured, measurable implementation processes that deliver on-time, high-quality outcomes for every customer.Institutionalize best practices for delivery governance, QA, and release readiness.Productization of Delivery WorkflowsPartner with the Product and Engineering teams to transform manual or human-in-the-loop (HITL) activities into productized features and automation tools.Continuously evolve the delivery playbook into a scalable digital framework that reduces time-to-live and increases repeatability.Customer Implementation LeadershipServe as the operational bridge between customer goals and technical execution.Drive alignment between Solution Architects, Data Engineers, and Developers to ensure seamless handoffs and milestone tracking.Anticipate and resolve blockers before they impact timelines.People and Process LeadershipBuild, coach, and manage a team of Implementation Managers capable of handling concurrent enterprise projects.Foster a delivery culture grounded in ownership, precision, and accountability.Implement performance metrics aligned with customer satisfaction, on-time delivery, and risk reduction.Metrics, Reporting, and GovernanceTrack and report delivery health across all accounts using structured dashboards.Define key performance indicators (on-time delivery rate, escalation count, time-to-resolution, customer satisfaction).Support executive leadership in quarterly business reviews and product strategy sessions.Cross-Functional CollaborationWork closely with Product, Sales, and Customer Success to ensure alignment on customer commitments.Partner with AI Productization and Engineering teams to ensure seamless deployment pipelines.Participate in internal leadership meetings, providing data-driven insights on delivery operations.CompetenciesExecution Leadership: Drives teams toward excellence under pressure while maintaining clarity and calm.System Thinking: Builds scalable workflows that connect technical delivery with productized value.Operational Rigor: Obsessed with timelines, structure, and measurable success.Communication Mastery: Translates between technical and business stakeholders with precision and empathy.Problem Solving: Anticipates issues, diagnoses root causes quickly, and implements sustainable fixes.Ownership Mindset: Treats delivery outcomes as core to Sutra's reputation and customer impact.Success Metrics≥ 95% On-Time Delivery Rate< 10% Escalation Rate per Quarter90% Customer Satisfaction (Implementation NPS)Time-to-Resolution: Avg. < 24 hours for blockersReduction in HITL tasks through productization (Quarter-over-Quarter)Requirements5+ years of technical project management experience, ideally in AI, data, or software development projects.Proven ability to run delivery projects with remote teams and distributed stakeholders.Familiarity with cloud deployment, data pipelines, APIs, and AI/ML workflows (you don't need to build, but you should understand dependencies).Experience working in agile or semi-agile environments.Strong communication skills - especially written updates, project tracking, and structured documentation.Highly organized with an ownership mindset - you keep things moving and follow through rigorously.BenefitsCustomer-facing delivery experience: Direct customer interaction during implementations.Multi-project management: Ability to manage 4–5 concurrent implementations (customer PODs).Crisis management: Experience handling production issues or failed deployments.