Excellent Opportunity

2 days ago

Chennai, Tamil Nadu, India HCLTech Full time

Excellent Opportunity for Off-Shore Customer IT Liaison - Chennai

Requirements

  • Clinically oriented
  • Customer Service / Call Center experience, White Glove
  • Fluent in medical terminology
  • Familiar with major LIS and EMR's
  • Epic
  • Cerner/Oracle
  • Meditech
  • SCCSoft lab
  • Sunquest
  • Orchard
  • NextGen

Required Skills:

  • Exceptional Microsoft Excel skills
  • Experinece should be from Health care background
  • Exceptional ticketing system skills, Service Now, etc.
  • Ability to communicate within peer group
  • Facilitates customer status calls, working sessions, and monitors progression of validation testing
  • Ability to multi-task and adhere to stringent customer deadlines
  • Provide project status updates as required by leadership
  • Ability to track issues, drive resolutions, and escalate when needed
  • Knowledge of interface message routing through various systems
  • Must work US hours to allow for team collaboration

Tasks

  • Acts as a single point of contact for Technology issues from strategic customers
  • Triage and prep customer inquiries for team members or other work groups
  • Monitors and provides status updates to managers for all inflight issues
  • Maintains detailed log of customer inquiries and requests

Training

  • Comprehensive, due to nature of role, will have to be a combined effort between minimal documentation and extensive mentoring
  • Will need access to QLS and EBU's (Modified access to limit to non-PHI functions), Qted, eForm, Clarity
  • Anticipate ramp up time of 3+ months

Intrested candidates can share your updated resume to sobiya.e@hcltech.com

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