Cloud Contact Center Transformation Expert
18 hours ago
We are currently seeking a seasoned contact center expert to spearhead the modernization of our clients' customer service operations. This is an exceptional opportunity for a skilled professional to leverage their expertise in Amazon Connect and CTI consulting to drive business growth.This key role will require a strong understanding of Amazon Connect's feature set, including contact flows, routing, queues, and agent setup. The ideal candidate will have hands-on experience with Amazon Connect and a proven track record of delivering successful CTI transformation projects.Responsibilities:Develop and implement comprehensive Amazon Connect solutionsCollaborate with cross-functional teams to design and deploy innovative contact center experiencesDesign and build backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM systems and support toolsServe as a technical lead for user testing, deployment, and documentationTroubleshoot complex issues and optimize existing contact flowsRequirements:Minimum 7 years of total experience in contact center/CTI space3+ years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskGood understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexAbility to work independently in a client-facing environmentBonus Skills:Exposure to Cisco, Avaya, Genesys (legacy CTI systems)AWS certificationKnowledge of SIP, VoIP, or WebRTCExperience with Amazon Connect Tasks, Contact Lens, Wisdom
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Cloud Contact Center Transformation Expert
1 week ago
agra, India beBeeConsultant Full timeJob Title: Amazon CTI ConsultantWe are seeking an expert to lead a cloud contact center transformation for a major fintech client. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.Key Responsibilities:Lead the setup and configuration of Amazon Connect environments.Work with business teams to gather...
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agra, India beBeeConsultant Full timeCloud Contact Center Transformation SpecialistWe are seeking a highly skilled specialist to lead our cloud contact center transformation project for a major fintech client.The ideal candidate will have extensive experience with Amazon Connect and a proven track record of delivering successful CTI consulting projects.A minimum of 7 years total experience in...
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agra, India beBeeTransformation Full timeCloud Infrastructure Transformation ExpertYou will play a key role in helping our customers leverage the full potential of cloud-native technologies.Lead and execute migrations from VMware to OpenStack, ensuring seamless transitions with minimal downtime.Collaborate with cross-functional teams to deliver innovative solutions for enterprise-level cloud...
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Transformation Expert
1 week ago
agra, India beBeeTransformation Full timeStrategic Transformation LeaderOur organization is seeking a highly skilled Strategic Transformation Leader to drive enterprise-wide transformation programs.Foster alignment of transformation initiatives with strategic business goals, driving measurable outcomes in productivity, billable utilization, SLA adherence, and key customer experience...
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Cloud Migration Expert
1 week ago
agra, India beBeeMigration Full timeCloud Migration Expert - Dell Boomi IntegrationThis is a senior role where you will lead the migration of on-premise Dell Boomi Atom to cloud-hosted environment and provide ongoing hands-on support for all integrations.Migrate existing on-premise Dell Boomi Atom to cloud (AWS/Azure/GCP).Configure and deploy Atom/AtomSphere components in cloud...
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Cloud Infrastructure Expert
1 week ago
agra, India beBeeCloudExpert Full timeWe are seeking cloud infrastructure experts to support global digital transformation initiatives and develop cloud-native solutions for international clients.This is an ideal opportunity for experienced engineers with hands-on expertise in AWS, Azure, or Google Cloud to design and deploy scalable, secure, high-performance cloud architectures.Our clients...
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Digital Transformation Expert
1 week ago
agra, India beBeeTransformation Full timeDigital Transformation ExpertWe seek a skilled Digital Transformation Expert to translate business needs into scalable, secure, and measurable technology solutions.Translate business requirements into efficient architectures and actionable transformation roadmaps.Oversight of the benefits lifecycle, aligning initiatives with company visions and measurable...
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Guidewire Billing Center Expert
1 week ago
agra, India beBeeDevelopment Full timeGuidewire Billing Center ExpertAs a seasoned Guidewire expert, you will have the opportunity to leverage your extensive knowledge and experience in developing solutions for billing systems.More than 2 years of hands-on experience working as a Guidewire developerOver 2 years of hands-on experience within Guidewire billingProficiency with GOSU, the development...
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agra, India beBeeCloudCostOptimisation Full timeCloud Cost Optimisation SpecialistWe are looking for a highly skilled Cloud Cost Optimisation Specialist with expertise in cloud financial operations, cost modelling, automation and AI-enhanced optimisation.The ideal candidate will have hands-on experience in AWS and Azure infrastructure and services, including cost management tools like AWS Cost Explorer...
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Cloud Architecture Expert
5 days ago
agra, India beBeeCloud Full timeCloud Architecture ExpertAs a Cloud Architecture Expert, you will be responsible for leading the implementation of complex ServiceNow projects.Your expertise in Enterprise Architecture and cloud-based application design will drive the development of scalable and efficient systems.You will have advanced proficiency in JavaScript, Flow Designer, and ServiceNow...