Linux Cloud

Linux Cloud - Solution Engineer

Experience: 9 to16 Years

Location: Bangalore / Noida

Skills/Certification

• Certification and In-depth knowledge Linux RHCE (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
• Certification and In-depth knowledge Vmware (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
• Certification and In-depth knowledge Cloud Azure / AWS (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
• Expert knowledge with server, blade server hardware or hyper converged infrastructure (DELL VXrail, Cisco Hyperflex preferred) for design and sizing solutions.
• Good / Strong knowledge of industry standard Network Access Control technologies (preferably Cisco ISE and Aruba Clearpass)
• Good / strong knowledge and experience with system resources in hyper converged environments such as SAN/NAS , dynamic system resource allocation and backup solutions
• ten or more years of previous working experience as a Senior System Engineering or Administrator
• 3-5 years’ experience in System Architecture / Solution Design / implementation
• Higher-level problem-solving skills with focus on troubleshooting issues in complex production environments
• Ability to author quality technical documentation
• Ability to effectively lead and prioritize multiple projects simultaneously
• Ability to lead a technical team (as part of complex projects)
• Ability to present at senior management level and during customer sessions
• Strong written and verbal English communication skills
• Willingness to learn new technologies and software, being innovative (thinking outside of the box and questioning the norm).
• An excellent team player with commensurate communication and collaboration skills, with experience of working in a global environment with team members in diverse locations.

Tasks / Activities:

• Assist pre-sales engagement (for large/complex) deals working with Verizon Operations, Planning and Design ("OPD") as required in addition to proactively engaging with sales as needed acting as a champion for SSM FX's within the sales pursuit process.
• Design premise-based or virtualized solutions consisting of NAS/SAN storage, backup, cloud technologies, Managed DDI, Monitoring, Antivirus, operating systems such as Windows or Linux, and database technologies.
• Direct communication and interaction with customers or their representatives during pre / post sales process, during implementation, and throughout operation of solutions going forward.
• Analyze business requirements, identify risks, and collaborate with functional teams and business users to deliver flexible, innovative, and cost effective solutions while meeting business needs.
• Deliver complex environments and configure hardware and software in accordance with business requirements while remaining aligned with security and compliance standards.
• Creating and maintaining solution documentation based on project requirements.
• Act as a technical lead, coordinating activities and projects within the department.
• Continuously improve service availability, security and reliability, in accordance with industry best practices.
• Maintain and develop operational procedures as part of a professional transfer of the solutions to operations.
• Build and maintain relationships with critical functional teams and suppliers.
• Provide escalation and operational support for Advanced Support.
• Coordinating outage response and associated activities by communicating with stakeholders which may include close communication with the impacted customer.
• Proactively monitor system performance and resource usage as an input to ongoing capacity planning
• Collaborate with other teams and team members to develop automation strategies and deployment processes.
• As a subject matter expert, mentor and become a training resource for less experienced system administrators as required.
• Direct communication, interaction and liaison with customers or their representatives during pre / post sales process but also during implementation and operation of solutions going forward.
• Presales

For further explanation - detailed / Micro level for solutions in the area of servers, storage, virtualization, cloud, containers, backup

• Communication with VZ Solution Engineering, Sales, Professional Services and customers / prospects to collect customer requirements
• High level solution design (including cooperation with software and hardware vendors and other 3rd parties)
• Cost estimation (including collection of vendor quotes for HW, SW and vendor support
• Postsales
• Low level design
• Bill of materials creation
• Infrastructure purchase
• Implementation
• Configuration of hardware and software components
• Development of bespoke monitoring
• Functional testing
• User acceptance testing
• Proof of concept
• Transition to Operations
• Addition of device information to asset database
• Monitoring configuration
• Creation of documentation for Operations staff
• Knowledge transfer sessions
• Operations
• SME (subject matter expert, Tier 4 escalations)
• Maintenance of Operations documentation
• Training of Operations staff
• Recurring task automation to save human resources
• Continual Improvement of solutions
• Reporting
• Report development
• Database queries for ad hoc reports
• Recurring reports
• Handover of reports to end users