Program Operations Specialist

6 days ago

madurai, India beBeeProgram Full time

Program Coordinator Role OverviewThe Program Coordinator is a pivotal role that ensures the seamless operation of our programs, delivering exceptional learner support and coordination with internal teams.Key Responsibilities:Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams to manage program timelines, align deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines.Required Skills and Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in customer support roles with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Adaptable: Ability to work in fast-paced environments with flexibility and a positive attitude.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or related fields: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems).Remote Work Capability: Ability to work independently in remote settings while maintaining strong communication with team members.Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

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