Business Systems Analyst

About ZscalerZscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.We're looking for an experienced Business Systems Analyst to join our growing IT Applications team. You will be reporting to the Director, IT Applications. You will be responsible for:Driving implementation and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee CenterDriving projects and integrating ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and SpokesDesigning and delivering ServiceNow Performance Analytics dashboards, reports, and KPIs following ITSM best practicesWorking in ServiceNow platform experience –  ITSM, HR, and Security modulesWorking in ITOM modules such as Event Management, Orchestration, or Operational Intelligence with CMDB and Asset ManagementWhat We're Looking for (Minimum Qualifications)Must have 7+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 5+ years in ServiceNow experienceBachelor's degree or equivalent experienceExperience with SLDC methodologies like Agile, Kanban, Scrum, Scaled AgileProficient with the ServiceNow platform and experienced with project tracking and collaboration tools (e.g. JIRA, Confluence or similar)Consulting Experience in ITOM ( including cloud environments  such as AWS, Azure, Google Cloud), IRM, CMDB, TPRM Or AIOps is highly preferredWhat Will Make You Stand Out (Preferred Qualifications)ServiceNow Administrator or ServiceNow ITSM Implementation Specialist CertificationITIL V3 or V4 certification, ServiceNow ITOM Implementation Specialist, ServiceNow CSM Implementation Specialist, Micro-Certification - Performance AnalyticsGood knowledge of the ServiceNow UX Capabilities, including mobile and ServiceNow Employee Center portal and familiarity with AI-driven features in ServiceNow, such as Predictive Intelligence, Now Assist, and related automation technologies#LI-Hybrid#LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plansTime off plans for vacation and sick timeParental leave optionsRetirement optionsEducation reimbursementIn-office perks, and moreLearn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.Pay TransparencyZscaler complies with all applicable federal, state, and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.