Reservations Associate

Job OpportunityWe are seeking an exceptional Vacation Rental Associate to support a leading short-term vacation rental company.This is a remote position based in India, requiring outstanding communication skills and a commitment to delivering excellent guest experiences.The ideal candidate will possess excellent spoken English, a strong grasp of the US accent, and a proactive customer-focused approach.Process refund requests and resolve billing discrepancies in accordance with company policies and procedures.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening skills.Offer personalized recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experiences.Maintain full compliance with company standards and regulations.Perform additional related tasks as required.