Technical Writer

About the company: At WizCommerce, we are revolutionising B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling methods, we offer a cutting-edge, AI-powered B2B sales app designed to enhance customer engagement. Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online. With our industry’s only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface. Efficiency and user experience go hand in hand in our design philosophy. While B2C e-commerce has rapidly advanced, the B2B sector has often lagged behind, relying on disjointed systems. At WizCommerce, we see a vital opportunity to disrupt this space, bringing the same level of innovation that consumers expect. Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions. If you want to disrupt a Trillion$+ space, WizCommerce is the place to be. Read more about us: Forbes , The Morning Star Yourstory or our website Founders: Divyaanshu Makkar (Co-founder, CEO) Vikas Garg (Co-founder, CCO) Why should you join us? Huge Market Size: B2B commerce is just in India and the US. Our two main geos are a 5 Trillion$+ space, waiting to be disrupted. Every start-up has a risk of going to 0, but few have a market large enough to become 100B$+ companies. Never-ending exciting opportunities: If you are a person who loves to dig deeper into problems, figure out solutions, take ownership and implement the solution and then chill - this is the right place for you. We are building something that has never been made before Customers love us: There are many times when customers have invited us to stay with them to understand their pain points as we have exceeded their expectations in every feature launch, that’s the ownership and quality bar we set here. We’re looking for people with a strong interest in building successful products or systems, comfortable dealing with lots of moving pieces, exquisite attention to detail, and are comfortable learning new technologies and methods. Job Description: Role: You will be responsible for creating, maintaining, and updating all technical and operational documents as well as maintaining the Knowledge base, ensuring clarity, consistency, and accessibility for internal teams and end-users. You'll work closely with product managers, developers, customer success teams to deliver accurate and user-friendly content. Responsibilities: Develop and maintain clear, concise, and accurate documentation, including: Helpdesk articles and self-serve knowledge base Product FAQs and How-to Guides Internal SOPs and process documents Collaborate with product and tech teams to understand features and document them for end-users and internal use. Own the structure and version control of documentation repositories (e.g., Google Drive, Notion, Confluence, or similar platforms). Regularly audit and update existing documents to reflect product updates or policy changes. Coordinate with customer support to identify common queries and proactively build help content. Ensure consistency in tone, format, and terminology across all written materials. Qualifications and Skills: Bachelor’s degree in English, Journalism, Computer Science, or related field. 2–4 years of experience as a Technical Writer, preferably in a SaaS or tech environment. Strong command over written English, with the ability to simplify complex technical concepts. Familiarity with tools like Zendesk, Notion, Confluence, Google Workspace, or similar platforms. Basic understanding of SaaS products and B2B workflows is a plus. Experience maintaining documentation version control and structured formatting. Good to Have Exposure to UI/UX writing or microcopy. Ability to create visual content such as flowcharts or process diagrams. SEO understanding for help articles. What You’ll Get Opportunity to work closely with cross-functional teams in a high-growth startup. Ownership of documentation processes with autonomy to improve knowledge flows. Fast-paced and collaborative work culture. Location: Bengaluru Website Link: